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Steve G.
Steve G., Engineer
Category: Recorders and Players
Satisfied Customers: 17987
Experience:  Vice President of an Electronics Repair Company
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My DVD wont play because it says region error. How do I fix

Resolved Question:

My DVD won't play because it says region error. How do I fix this?
Submitted: 6 years ago.
Category: Recorders and Players
Expert:  Steve G. replied 6 years ago.

Hi there and welcome to Just Answer. I'm sorry to hear about your DVD player.


Did you purchase the Magnavox in the US?


How about the DVDs? Are they from the US or did you order them from overseas?

Customer: replied 6 years ago.

Yes, we purchased the Magnavox in the US in 2007. We have never had a problem until now. I ordered a DVD from MovieMars through I tried to find out where MovieMars is located and couldn't find out from their storefront. I will look further if you need me to.

Expert:  Steve G. replied 6 years ago.

Ok, they look to be in the USA. Does the DVD box have a region code on the back or front?


Basically, region coding is a way of preventing DVDs from one region being used in another. Blame Hollywood. Here is some more reading for you:


Your are in Region 1. If the DVD you are trying to play is not from Region 1, it will not play.


Check the box.

Customer: replied 6 years ago.

There is no region code anywhere. It was made by Magnavox in China and conforms to Canadian ???.

Is there anything else I can do to make it work?

Expert:  Steve G. replied 6 years ago.
I assume you are talking about the DVD player?

Can you tell me the name of the DVD that doesn't work?
Customer: replied 6 years ago.

Pirates of the Caribbean The curse of the black purl.

There were two dics in there and both of the said that


Yes, it is the DVD player that doesn't have a region code on it. It came from Walmart

Expert:  Steve G. replied 6 years ago.
Is this the only DVD that you own that causes the problem?
Customer: replied 6 years ago.
Yes, I've never had this problem in the 3-4 years we have had this DVD player
Expert:  Steve G. replied 6 years ago.
Then I can only surmise that you bought a bogus 'gray market' DVD. It is probably form the UK or Hong Kong market and sold online.

I would ask for a refund and send it back.

It is not your player.

Return the DVD.
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