Real Estate Law
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I'm sorry to hear about your situation. Do you have a copy of the contract? If so, can you upload a copy here (using the paperclip / upload button on your screen)?
Did you see my follow up question to your issue?
The phone call offer is system generated, and I think we'll be just fine with the chat. As far as being a "rip-off", we don't have to continue with this if you're not comfortable. JustAnswer has an A+ rating with the Better Business Bureau (https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403) so that's a pretty substantial assessment by a well respected independent organization that this is not a rip-off.
Please let me know if you don't wish to continue, and I'll make sure that everything gets refunded to you.