My home obtained substantial water damage due to a broken pipe. Many items such as flooring, cabinets, drywall, etc., required repairing or replacing. I hired a license contractor
to repair my home back to its initial state before the water damage and I received a bill for the work. Later I requested interior upgrades (ex: from carpeting to wood flooring, from laminate counter tops to granite, etc), so now I received 2 bills, one for the upgrades and one for the initial work (which is ok by me). Bill #1 was for the initial repairs had all items listed on it that was repaired. Bill # 2 had the upgrades listed. I noticed that both bills had kitchen cabinets listed, but with 2 different prices. Before I had a chance to mention it to the contractor, later on I received another bill. This was a combined bill listing everything that was done. I noticed that the cabinets were only listed once, but the amount for 2 cabinets was still factored in. The contractor changed figures on other items to keep the same amount (but deleted the listing of the second cabinets). The first bill had cabinets priced at $8,200. The 2nd bill had cabinets listed at $7,300 (which is correct). The final bill has the cabinets listed for $7,300, but the amount of $8,200 was factored in by increasing other figures. In addition, the contractor did sloppy and incomplete work. I asked them to correct and complete the work. The request was fore-filled, but I keep finding additional items incomplete and with poor craftsmanship (uneven and chipped floor tiles and cracks in the wood, etc). My questions are:
1. What are my options as to how to handle the bill on the over charges and changing figures?
2. The contractor keeps asking me for payment, but there are still problems that needs addressing. Can I withhold payment?
3. Can I fire the contractor and have another contractor to correct the errors?
4. How do I go about deducting payment for poor craftsmanship?
5. Can I use the insurance money I received that was for the first contractor to pay the second contractor for correcting the poor craftsmanship?
Ps. I notified my insurance company, but the basically are trying to stay clear of this matter since they already issued payment to me.
Thank you very much for your assistance in this matter.