Real Estate Law
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This can be quite frustrating—right hand not knowing what left hand is doing. However, you need to submit the paperwork that your Specialist has requested to avoid any more problems. Also, you need to demand to speak with a Supervisor to stop the delinquent notices.
It is quite frustrating.
It does not matter who is wrong and who is right here. The reality is even if the bank made the mistake, your home would be auctioned off if you do not do what your Specialist is asking you to do. Yes, you can sue the bank after the fact for damages, but by then, your house would have already been lost. So, you need to comply with the request to save your home.