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My canon printer is not working properly since I put a new…

My canon printer is not...

My canon printer is not working properly since I put a new ink cartridge in

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Answered in 1 minute by:

6/14/2022

Technician: NikolayK222,

replied 11 months ago

NikolayK222

Category: Printers

Satisfied Customers: 6,557

Experience: Expert

Verified

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble with getting your printer working normally after installing new cartridges. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Give me just a moment to check this for you and will be right back. Thank you!

Could you please advise what is the brand and the model of your printer? I'll need to know that information to be able to provide you with the most accurate steps of how to possibly get this resolved.

Customer reply replied 11 months ago

Canon ts8350

Technician: NikolayK222,

replied 11 months ago

Thank you!

Could you please advise if you have replaced the cartridge with genuine cartridge? Have you bought any other replacement brand? It sounds like you could have either damaged the drum unit.

Customer reply replied 11 months ago

I didn't use the genuine brand but have used the same company in the past and had no problems

Technician: NikolayK222,

replied 11 months ago

Could you advise if you have tried unplugging the printer from the power for at least 4 minutes? I'm referring to directly unplugging the printer from the power outlet while the printer is still turned on and then leave it like that for at least 5 minutes before you turn it back on.

Customer reply replied 11 months ago

No I haven't tried that

Technician: NikolayK222,

replied 11 months ago

Sure, take your time and make sure that you leave it unplugged for at least 4-5 minutes. I'll expect your update once you have it connected.

Customer reply replied 11 months ago

Printing has improved but there are missing lines on the invoice I've printed

Technician: NikolayK222,

replied 11 months ago

I'm sorry to hear that!

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer as below:

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.

Customer reply replied 11 months ago

I'm unable to plug it directly into a wall outlet as it's too far away and I can't move the printer because I'm disabled

Technician: NikolayK222,

replied 11 months ago

No worries at all!

Please just proceed with the rest of the steps in that case.

Customer reply replied 11 months ago

Good news is it's it's printing off the whole invoice now but not the colours. I've done a deep clean but this made no difference

Technician: NikolayK222,

replied 11 months ago

I'm sorry to hear that!

Can you try inserting the old cartridges and see if you can print normally with them?

Customer reply replied 11 months ago

The original cartridges have been thrown away. The ones I've put in are the ones that were working fine except for the black xxl one which is working ok

Technician: NikolayK222,

replied 11 months ago

So right now none of the colors are printing? It is just black and white? Is that correct? Or you are able to print in color, but just not printing all the colors that is supposed to?

Customer reply replied 11 months ago

Most of the colours are printing but not a solid line. Yellow is clear and magenta is so faded you can barely see ityellow is working

Technician: NikolayK222,

replied 11 months ago

Thank you for the clarification!

Give me just a moment to check this for you and will be right back. Thank you!

Technician: NikolayK222,

replied 11 months ago

Thank you for the patience!

The reason for the described issue above with you printer not printing red could be one of the following:

Corrupt printer drivers
Presence of dust in the printhead or faulty printhead
Using duplicate/faulty ink

Please do the following:

1.Drivers:

Please start with updating your drivers installed on your computer. You can download the latest from here:

Click here > https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts8350.html?type=drivers&language=en&os=windows%2010%20(64-bit)

Please download and install the

TS8300 series Driver setup package (Windows)

Once installed > remove the printer from Start > search for Control Panel and open it > Hardware and Sound > Devices and Printers > remove the printer from there

Restart your computer

Once back up > Start > search for Control Panel and open it > Hardware and Sound > Devices and Printers > Add printer

If that didn't fix the issue please do the following:

2. Check and clean the printhead:

Remove the ink cartridge > re-insert it to check if the issue is resolved.

Remove the printhead > clean it using a cloth soaked with warm water. Let the printhead dry completely and then place it to the corresponding slot inside your printer.

Check for the required ink levels in the ink cartridge. If it is low, or any other is low please replace the ink cartridge immediately.

3. Faulty cartridge:

With the printer turned on > unplug the power cord

Disconnect any other cables attached to the printer.

After waiting for about 5 minutes, connect all the cables and turn on the printer.

Check for any jammed paper(s) by removing the printer access door.

Ensure that no paper traces are left inside the printer.

Always use genuine ink cartridges. Instances occur when using a cheap ink cartridge triggers the Canon Printer not printing red color issue. However, if the cartridge is genuine it is very possible that it is faulty/defective and might need replacement.

Alternatively, you can report that issue to Canon directly. Here is their contact page:

Click here > https://www.canon-europe.com/support/consumer_products/contact_support/

I hope I’ve provided the information you were seeking, but If you need more help, please let me know so l can continue to assist you.

Thank you for choosing JustAnswer and giving me the opportunity to assist you with your inquiries!

Have a great day!

Customer reply replied 11 months ago

Thanks

Technician: NikolayK222,

replied 11 months ago

You are very welcome!

NikolayK222

Category: Printers

Satisfied Customers: 6,557

Experience: Expert

Verified

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