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Muy name is Onesi Ngalo and I have a problem with my HP
Yes Muy name is***** and I have a problem with my HP Printer bought at Best Buy Store at Honolulu on 05/25/2018 the unit is a hp Color Laser Jet Pro M477fnw which was working alright at the first 7 months up to January 2019 before I find that it no longer connect the the Built-in Wifi Network althouth the Wifi Network is working well with the computer and the monitor. The problem is that when I press "print" to print from the computer you can hear the sound from the printer initializing and then stop but did not print anything until I press "OK" on the small screen on the printer then it starts to print, Now added to this problem is when I press "print" om my Keyboard and "OK" on the printer it print only half of the job and stop then on its small square screen a message pops up saying "59.FO Error. Turn off and turn of again. This is now getting frequent with every print I make. But before whon I press print from my keyboard the printer automatically initialized itself and start printing smoothly to the end. Lastly on the network icon on the top right hand corner of the small screen on the printer there is a orange or yellowish color which seems to me indicating there is no network connection while my wifi is on and working well with the monitor and computer. … read more
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Meet the Experts:

Shefin

Shefin

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Kamil Anwar

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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