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This is my second try today. In trying to print the message
This is my second try today. In trying to print the message to enroll for a monthly charge appears. I DO NOT want that. The ink will be bought when I want it. When I tried earlier it was supposed to h… read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
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I was enrolled in instant ink but didn't use enough ink to
I was enrolled in instant ink but didn't use enough ink to make it economical. I quit instant ink last month and waited 3 weeks for the end of the billing cycle. All this time I could not use my print… read more
Richard
Richard
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I'm supposed to get free ink for a year with my new printer
Hello, I'm supposed to get free ink for a year with my new printer but I don't know how to sign up for it. … read more
Techie_Ben
Techie_Ben
Software Engineer
Master's Degree
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I contacted you before and my problem has not been solved. I
I contacted you before and my problem has not been solved. I installed a black cartridge that i RECEIVED FROM YOU ABOUT A MONTH AGO and my printer is still not printing in black. I guess I need a new … read more
Andrew Taylor
Andrew Taylor
IT System Administrator
Bachelor of Computer Science
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I was just online with Pearl. When I purchased my printer,
I was just online with Pearl. When I purchased my printer, approximately 18 months ago, I enrolled in the instant ink program. I cancelled it about a month ago as I I was enrolled in the instant ink p… read more
Robert H
Robert H
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Bachelor of Science
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Just set up printer and trying to register to get the 4
just set up printer and trying to register to get the 4 months of ink? … read more
Shefin
Shefin
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My wife had a HP ENVY 640 and she passed away about 2 months
My wife had a HP ENVY 640 and she passed away about 2 months ago. She had an color ink cartridge which I installed but to no avail. I am being directed to a site to purchase ink. I just need to print … read more
ChrisC
ChrisC
PC Technician
Associate Degree
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Several months ago I enrolled in a monthly program. I lost
Hello, several months ago I enrolled in a monthly program. I lost my credit card and when I got a new one I did not update the info wutbyoy i would've to re enroll the same printer could you help me … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
2,284 satisfied customers
Several months ago I enrolled in a monthly program. I lost
Hello, several months ago I enrolled in a monthly program. I lost my credit card and when I got a new one I did not update the info wutbyoy i would've to re enroll the same printer could you help me … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
4,103 satisfied customers
Printer off line because ink wont work because not enrolled
printer off line because ink wont work because not enrolled in hp ink. I don't want to be enrolled. … read more
Vishnu
Vishnu
Engineer - Information Technology
Microsoft Certified Technology Specialist (MCTS)
980 satisfied customers
I bought an HP printer at Best Buy and paid for the monthly
I bought an HP printer at Best Buy and paid for the monthly delivery of ink cartridges if my ink goes low. The printer is supposed to communicate with HP and I receive a cartridge in the mail before I… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
436 satisfied customers
I changed an ink cartridge and when I wanted to print I got
I changed an ink cartridge and when I wanted to print I got the message; cartridge cannot be used until printer is enrolled in HP instant ink … read more
MD Sadique
MD Sadique
Engineer
Diploma in Applied Electronics and Instrumentation
1,765 satisfied customers
I just installed a new black ink cartridge, and now I am
I just installed a new black ink cartridge, and now I am receiving a message on my HP Office Jet 5258 "Cartridge cannot new used un til printer is enrolled in HP Instant ink." I am enrolled in HJP ins… read more
Ameen Khan
Ameen Khan
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Cannot print. HP6978. After we replaced replacement
cannot print JA: What's the brand and model of your printer? Customer: HP6978 JA: How long has this been going on with your printer? Customer: after we replaced replacement cartridges todaY JA: When d… read more
Shefin
Shefin
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I bought an HP 5540 and also the ink thing that gives me
I bought an HP 5540 and also the ink thing that gives me cheaper ink. What a joke. I have been charges $3.xx each month, one month a DOLLAR a copy and I still never know how many copies I have used ea… read more
Eric Ewing
Eric Ewing
Senior Engineer
445 satisfied customers
A few months ago I decided to take myself off of the
A few months ago I decided to take myself off of the cartridge replacement system. I hadn't been receiving them, but HAD been charged. HP sent me some cartridges to replace those I should have receive… read more
technicalcat
technicalcat
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My PIXMA MG5320 printer doesn't seem to be working tonight.
My PIXMA MG5320 printer doesn't seem to be working tonight. I have just written a letter on my Mac, sitting immediately next to the printer, and the printer won't do the job. … read more
Fran
Fran
IT Consultant
Associate Degree
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My printer is printing documents that are too faint to read.
my printer is printing documents that are too faint to read. I've replaced all cartridges to no avail. Had the same problem 2 months ago and received a refurbished printer to replace previous printer.… read more
David L
David L
Bachelor's Degree
6,975 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,346 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

MD Sadique

MD Sadique

Engineer

1,765 satisfied customers

Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting/repairing Printers.

Sudipto

Sudipto

Engineer

1,577 satisfied customers

DIploma in Computer Hardware

Kamil Anwar

Kamil Anwar

Technician

1,058 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Handy--Andy

Handy--Andy

Technical

962 satisfied customers

Helpdesk

PCDrMiller

PCDrMiller

Technician

700 satisfied customers

IT Specialist, Print Server Administrator, MFP expert

Joel Kalman

Joel Kalman

Engineer

670 satisfied customers

I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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