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There is a carriage jam. The screen says "Carriage cannot
There is a carriage jam. The screen says "Carriage cannot move..." then tells me how to clear a paper jam. There is no paper jam. It needed ink anyway, so I installed fresh cartridges. I also unplugge… read more
Shawn L
Shawn L
IT Instructor/ Network Administrator
AAS
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There was a paper jam. We cleared up the jam - but I think
There was a paper jam. We cleared up the jam - but I think we unplugged it instead of turning it off with the off button. Now it keeps saying clear the jam and the printer was turned off properly. Eve… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
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I had a jam yesterday and now it will not feed from the
I had a jam yesterday and now it will not feed from the tray. It will manual feed. I have look everywhere to see if there is a piece of paper still in there. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
3,022 satisfied customers
A new copy machine. Its a Office Jet Pro8710. In trying to
a new copy machine. Its a Office Jet Pro8710. In trying to set it up. it keeps telling us we have a paper jam. We haven't even used it, and we have checked everything inside of the machine, and do not… read more
Josh
Josh
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Associate Degree
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Printer says "Print Bar Jam" and is making a lot of noise.
Printer says "Print Bar Jam" and is making a lot of noise. … read more
Kris R
Kris R
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I HAVE BEEN TRYING TO GET MY PRINTER ACTIVATED AND NOW I HAVE
I HAVE BEEN TRYING TO GET MY PRINTER ACTIVATED AND NOW I HAVE A PAPER JAM AND I CAN'T GET RID OF IT… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,250 satisfied customers
Problem with my Brother MFC-940 CDW printer. Will not print.
Problem with my Brother MFC-940 CDW printer. Will not print. I keep getting message "Remove the jammed paper from tray 1," but I cant find that there is a jam. After I open and close Tray 1, the messa… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I have a c310 printer that stopped printing with a paper jam
I have a c310 printer that stopped printing with a paper jam message. I followed all the instructions to clear the jam and found no paper jammed in the printer. I tried all the HP troubleshooting step… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
5,846 satisfied customers
Office jet pro L7680 for home use. Paper jam while copying
Office jet pro L7680 for home use. Paper jam while copying yesterday, Cleaned out, removed all paper, inspected, reinspected, removed duplexer,reinstalled, still get a paper jam error, goes through so… read more
Pieter
Pieter
Senior Systems Administrator
Vocational, Technical or Trade Scho
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I have an HP Office Jet Pro 8500 - the paper feeder does not
I have an HP Office Jet Pro 8500 - the paper feeder does not seem to be working correctly. Every time I try to print or copy, after it fails to pick - up any paper from the paper tray - I get a messag… read more
Sowrav D.
Sowrav D.
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Bachelor's Degree
3,100 satisfied customers
Hp office jet 5100 will not pick up paper to print an alignment
Hp office jet 5100 will not pick up paper to print an alignment page...or to copy. It has not been used for a year or so.… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,886 satisfied customers
HP Office Jet Pro 8500 A909g It keeps giving me the message
HP Office Jet Pro 8500 A909g It keeps giving me the message that there is a paper Jam and there is no paper jammed. (I don't think that there ever was.) I have taken the back off; clicked "ok"; turned… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
3,681 satisfied customers
I have an HP CopyJet 8500 All-in One Printer. The display
I have an HP CopyJet 8500 All-in One Printer. The display shows "Original Loaded" when there is no original in the Automatic Document Feeder tray. I cannnot copy from the glass because the machine beh… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
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I have a HP Officejet 7410. Initially, there was a paper jam
I have a HP Officejet 7410. Initially, there was a paper jam and it was cleared pursuant to the specs on your website. The error message continued "Carriage jam". All seven troubleshooting steps were … read more
Sudipto
Sudipto
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lexmark 7600 444-w22serial 000D2352194 perchased at Office
lexmark 7600 444-w22serial 000D2352194 perchased at Office max 12 24 2009 works great BUt the document feeder has piece of paper broke off inside what should I do? Keith C Bliss… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I have a paper Jam at the rear of the printer which I cannot
I have a paper Jam at the rear of the printer which I cannot reach with my fingers, Is their some way I can remove the paper tray or open a panel at the rear? hp photosmart C7280 all in one.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
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My HP Oficejet Pro 8500 keeps telling me Open the print cartridg
My HP Oficejet Pro 8500 keeps telling me "Open the print -carriage access door ,clear the jam and then press ok to continue". I have done it about 10 times and it still repeats the message. I have onl… read more
Karl
Karl
IT Manager
314 satisfied customers
Hi I have a hp office jet pro 8500 wireless- when I print form
Hi I have a hp office jet pro 8500 wireless- when I print form computer it will print one sheet and the the second on will get jammed in the back ( the part that comes out) this is happening all the t… read more
Freddy M.
Freddy M.
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,846 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,681 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Md. Sadique

Md. Sadique

Engineer

1,693 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Robert M.

Robert M.

Consultant

1,594 satisfied customers

30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Sudipto

Sudipto

Engineer

1,430 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

959 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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