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After installing new print cartridges into my hp officejet
After installing new print cartridges into my hp officejet pro 8600 plus printer it does a test and then a message appears saying the yellow print cartridge is damaged. I have tried another new cartri… read more
Tim
Tim
Bachelors in Information Technology
604 satisfied customers
I have a HP OfficeJet Pro 7722 printer. After replacing one
I have a HP OfficeJet Pro 7722 printer. After replacing one of the ink cartridges the error message 'One or more cartridges are missing or damaged' was displaying These are the trouble solving steps I… read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
1,527 satisfied customers
My HP officejet Pro 8600 printer wont work it tells me the
My HP officejet Pro 8600 printer wont work it tells me the cyan blue is damaged, all I can work out is that the blue actually ran out of ink, I replaced it with a new genuine cartage but it still tell… read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
3,669 satisfied customers
All of a sudden my HP Officejet Pro 8610 is not printing. I
All of a sudden my HP Officejet Pro 8610 is not printing. I am getting a message that says the print head is missing or improperly installed. Error code Oxc19a0013. It was working just fine 4 days ago… read more
David L
David L
Bachelor's Degree
6,504 satisfied customers
I installed a new print cartridge and it still says
I installed a new print cartridge and it still says cartridge depleted … read more
Rafi
Rafi
IT Manager
Bachelors of Science
5,028 satisfied customers
Yesterday I went to print & this came up on the screen "1 or
Yesterday I went to print & this came up on the screen "1 or more cartridges are missing or damaged. Until cartridge is replaced make sure the printer is turned on to avoid damage." … read more
Dustin
Dustin
Support Technician
8,773 satisfied customers
I refilled all 4 cartridges and when I tried to print, it
I refilled all 4 cartridges and when I tried to print, it gave me message that one or more cartridges appears to be damaged. Remove them and replace with new. I went through hoops with costco today an… read more
Dustin Stroh
Dustin Stroh
Computer Networking and Information Securities
664 satisfied customers
ELlen- My HP Officejet pro 8610 is saying my printhead
My HP Officejet pro 8610 is saying my printhead appears to be missing , not detected or incorrectly installed. I have taken the ink out, lifted the white level, removed the box replaced it replaced the ink and turned off and I still get the error … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
1,527 satisfied customers
Helo, this is my first time replacing the setup ink
Helo, this is my first time replacing the setup ink cartridges in my HP Office Jet Pro 6978. I'm using 920 ink and the printer screens keeps displaying cartridge problem. Remove and reinstall cartridg… read more
Rennan Lui
Rennan Lui
Computer Support Specialist
Associate Degree
9,366 satisfied customers
The printhead appears to be missing,not detected, or
the printhead appears to be missing,not detected, or incorrectly installed. … read more
David L
David L
Bachelor's Degree
6,504 satisfied customers
Printer said to replace yellow cartridge. the new one from
printer said to replace yellow cartridge. the new one from HP it said was damaged. Got a new HP one from Office Max and the printer says that one is damaged. Got three color cartridges from HP and it … read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
2,826 satisfied customers
I have an HP Officejet Pro 8500A, picked up second-hand.
Hello. I have an HP Officejet Pro 8500A, picked up second-hand. Getting a message that all of the ink cartridges are missing or damaged. I bought a new set (non-HP) and am getting the same message. … read more
Josh
Josh
It Support Specialist
Associate Degree
9,259 satisfied customers
Second opinion] I have HP Officejet pro 8600. Got message
Second opinion] I have HP Officejet pro 8600. Got message saying I needed to replace cartridges. I did. Still getting same message.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,681 satisfied customers
When I attempt to replace by black ink cartridge, I get a
When I attempt to replace by black ink cartridge, I get a message that the cartridge is depleted, even though I just opened the container on the third one that I attempted to use as a replacement. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,430 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
9,259 satisfied customers
Ok I inserted a blk cartrirdge into my printer which is HP
hello my name is ***** ***** I inserted a blk cartrirdge into my printer which is HP office jet pro 8610. let me get to the story. my son was installing the cartridge and he pulled the blk cartridge h… read more
Nathan
Nathan
Bachelors of Science
1,832 satisfied customers
I am getting an error message "one or more cartridges are
I am getting an error message "one or more cartridges are missing or damaged". But the printer will print a Status Report fine and will make copies fine. I have tried all of the HP troubleshooting rec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
17,798 satisfied customers
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer.
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer. When receiving the message replace individual color cartridges I did so (purchasing 920 cartridges at Staples) and now get the message "… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,846 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,681 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Md. Sadique

Md. Sadique

Engineer

1,693 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Robert M.

Robert M.

Consultant

1,594 satisfied customers

30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Sudipto

Sudipto

Engineer

1,430 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

959 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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