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I have HP Officejet Pro 6978 printer. After, I updated to
I have HP Officejet Pro 6978 printer. After, I updated to Windows 10, it stopped printing in Color. I used HP Smart Doctor to trace the problem. The problem is not fixed. What should I do? … read more
Sheri
Sheri
Bachelor's Degree
2,003 satisfied customers
The message I am getting on my HP OfficeJet Pro 6978 is
The message I am getting on my HP OfficeJet Pro 6978 is There is a problem with the printhead )x) … read more
David L
David L
Bachelor's Degree
6,321 satisfied customers
The black ink was running out, I put in a new cartridge and
The black ink was running out, I put in a new cartridge and it's not working - leaves streaks - … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
5,081 satisfied customers
I received a new printer - officejetpro 6978 HP today. Have
I received a new printer - officejetpro 6978 HP today. Have been online with hp and we cannot get paper to feed. HP says I need to return/replace. … read more
Josh
Josh
It Support Specialist
Associate Degree
8,985 satisfied customers
Helo, this is my first time replacing the setup ink
Helo, this is my first time replacing the setup ink cartridges in my HP Office Jet Pro 6978. I'm using 920 ink and the printer screens keeps displaying cartridge problem. Remove and reinstall cartridg… read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
5,081 satisfied customers
I have an HP 6978 officejet pro printer since a power
i have an HP 6978 officejet pro printer since a power interruption occurred while it was printing I have not been able to get it to function at all I keep getting a message which says “pinter failure.… read more
jeffreybongers
jeffreybongers
Engineer
Information Technology
3,455 satisfied customers
Black ink is very light. Was fine yesterday. Printer did an
Black ink is very light. Was fine yesterday. Printer did an update this morning. Don't know if that made a difference … read more
Ken
Ken
President
CET Electronic Technician
296 satisfied customers
I received new color ink cartridges but didn't receive a new
I received new color ink cartridges but didn't receive a new black cartridge. I need it … read more
Alex Royce
Alex Royce
1,315 satisfied customers
I REPLACED THE BLACK INK CARTRIDGE AND THE PRINT COMMAND
I REPLACED THE BLACK INK CARTRIDGE AND THE PRINT COMMAND WORKS BUT ZERO PRINT ON THE PAPER … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
5,081 satisfied customers
Changed blue and yellow HP ink cartridges bought at staples
Changed blue and yellow HP ink cartridges bought at staples and the 6978 printer tells me to go to hpinstantink.com and refuses to print. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
3,698 satisfied customers
I just purchased the OfficeJet Pro 6978 and I can not get
I just purchased the OfficeJet Pro 6978 and I can not get the ink cartridges installed properly. I think the color are fine but the black slides around and when I close the top I get the message that … read more
David L
David L
Bachelor's Degree
6,321 satisfied customers
Screen states cannot print. Hp office jet pro 6978. 3 weeks.
screen states cannot print JA: What's the brand and model of your printer? Customer: hp office jet pro 6978 JA: How long has this been going on with your OfficeJet? Customer: 3 weeks JA: When did you … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
3,698 satisfied customers
Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO
Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO PUT IN NEW INK - CARTRIDGE? i'M TOLD YOU CAN STORE INK. AM NOT VERY TECH SAVVY. JUDY BLOCK … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
1,531 satisfied customers
I own a HP Office Jet Pro 6978 and I can't get the colors to
I own a HP Office Jet Pro 6978 and I can't get the colors to print. The ink supply on my computer indicates that I have over 1/2 my cartridge left. What can I do? … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,273 satisfied customers
I have a hp officejet pro 6978.replace cartridges and
I have a hp officejet pro 6978.replace cartridges and nothing is working.purchased printer in Aug.2016 and rarely use it while I'm here for six months of the year. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have replaced the black and magenta ink and drivers on my
I have replaced the black and magenta ink and drivers on my HP officejet pro 6978 and it keeps printing in light green and blue - no black … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,659 satisfied customers
I replaced by black ink cartridge and when I print the black
I replaced by black ink cartridge and when I print the black isn't working … read more
Josh
Josh
It Support Specialist
Associate Degree
8,985 satisfied customers
We need a new printer. Have had a Brothers, and now have an
We need a new printer. Have had a Brothers, and now have an Epson, Artisan 810. What is your recommendation for a great-quality in-home 4 in 1 printer? Wireless or hard wired? Current printer is 4-5 y… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,666 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,597 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,666 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Md. Sadique

Md. Sadique

Engineer

1,659 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Robert M.

Robert M.

Consultant

1,582 satisfied customers

30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Sudipto

Sudipto

Engineer

1,417 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

959 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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