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I somehow lost my WIFI connection although I've had it and
Second Opinion] I somehow lost my WIFI connection although I've had it and used it for months. The WIFI icon shows properly but there is a new icon I've never had before. I have the MFC-J497DW. I'm tr… read more
Rennan Lui
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Associate Degree
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Second Opinion] I cannot scan on my WF3520 printer via Epson
Second Opinion] I cannot scan on my WF3520 printer via Epson app. Never happened before. I can print but it does not recognize the scan function. … read more
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Viet - Computer Tech
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I have a printer scanner mfc 8480dn and i need to scan
Second Opinion] hi I have a printer scanner mfc 8480dn and i need to scan something and it has been so long since i have used the scanner, I am lost when i put the paper under the scanner and hit scan… read more
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Rennan Lui
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I have a mfc-j480dw printer/scanner. When I click new scan I
I have a mfc-j480dw printer/scanner. When I click new scan I get "scanner not detected" message. Printing is fine. … read more
Josh
Josh
10,079 satisfied customers
Can not scan. Don't know. Updated my os to big sur
Second Opinion] can not scan JA: Is there an error code on your device when you try to scan? Customer: no JA: When did you last update the printer driver software? Customer: don't know JA: Anything el… read more
TechMinister
TechMinister
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My wireless scanning for MFC-L2750 DW is not working. After
My wireless scanning for MFC-L2750 DW is not working. After I go to scan what do I do next? … read more
Ashik
Ashik
Master's Degree
12,282 satisfied customers
My scanner won't talk to my computer although it will print.
My scanner won't talk to my computer although it will print. … read more
Viet - Computer Tech
Viet - Computer Tech
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I have an MFc-J4420 DW. It prints fine. If I initiate a scan
I have an MFc-J4420 DW. It prints fine. If I initiate a scan from my PC it works fine. If I initiate a scan from my MFC, it won't connect. … read more
Shefin
Shefin
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Engineering Diploma
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When my printer copies a document a line runs down the
When my printer copies a document a line runs down the document when printed. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,346 satisfied customers
My WF-7610 Printer has stopped scanning and gives me an
My WF-7610 Printer has stopped scanning and gives me an error rmessage … read more
Richard
Richard
IT Manager
IT Manager, Consultant
19,945 satisfied customers
I am receiving a 75 pages fax. but it is not printing out.
I am receiving a 75 pages long fax. but it is not printing out … read more
cvd4311
cvd4311
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Bachelor's Degree
842 satisfied customers
I have a MFC J6920DW printer/scanner. I am trying to scan.
I have a MFC J6920DW printer/scanner. I am trying to scan. Get message "Check Connection". Never gotten this before. I checked my Wi-Fi connection and it is fine. I can print fine. I have a new comput… read more
Jason Jones
Jason Jones
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AAS Information Technology
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Did a firmware update earlier today, now we cannot find the
Did a firmware update earlier today, now we cannot find the printer on our network. … read more
Viet - Computer Tech
Viet - Computer Tech
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My Brother MFC 7360N suddenly doesn't print... it wants to
My Brother MFC 7360N suddenly doesn't print... it wants to save docs to "Paper Port," which I know comes w/ the program but I never use it. Help! … read more
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I have a brother MFC-7362N printer. It is connected by cable
Hi, I have a brother MFC-7362N printer. It is connected by cable to an older desktop and we also have two laptops via WIFI. Last night all worked ok. This morning the printer responds only to "PRINT" … read more
Max
Max
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My Model No. is MFC J422 20DW. Purchased at Staples about a
My Model No. is MFC J422 20DW. Purchased at Staples about a year ago. It works OK. But I have just scanned a picture to my computer, and now I don't know where it is. … read more
technicalcat
technicalcat
Computer Science
1,859 satisfied customers
I am just now learning to scan to an email using my brother
I am just now learning to scan to an email using my brother 7360N printer/scanner. I have the scanner driver open and have a document on the glass. It indicates that the computer/scanner are not conne… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,346 satisfied customers
I switched out routers from Linksys to Netgear and since
Hello, I switched out routers from Linksys to Netgear and since then my Brother MFC 7360N doesn't connect to my PC to scan images, although my PC can print to the Brother. Any advice... it says check … read more
Kamil Anwar
Kamil Anwar
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Bachelor's Degree
1,058 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,346 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

MD Sadique

MD Sadique

Engineer

1,765 satisfied customers

Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting/repairing Printers.

Sudipto

Sudipto

Engineer

1,577 satisfied customers

DIploma in Computer Hardware

Kamil Anwar

Kamil Anwar

Technician

1,058 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Handy--Andy

Handy--Andy

Technical

962 satisfied customers

Helpdesk

PCDrMiller

PCDrMiller

Technician

700 satisfied customers

IT Specialist, Print Server Administrator, MFP expert

Joel Kalman

Joel Kalman

Engineer

670 satisfied customers

I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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