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My HP printer OfficeJet Pro 6978 is giving me a 'device not
My HP printer OfficeJet Pro 6978 is giving me a 'device not found' message. It has been working fine until a couple of days ago and I can't figure out to get it working again. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
5,083 satisfied customers
I m typing this on an older HPS AGOEM SEVERAL DAY Pavilion
I m typing this on an older HPS AGOEM SEVERAL DAY Pavilion laptop that works fine . It is attached to an Officejet Pro 6978 printer that also works fine. I had to detach them several days ago. I thoug… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
3,163 satisfied customers
Cannot get OfficeJet Pro 6978 to print. Had this problem
Cannot get OfficeJet Pro 6978 to print. Had this problem recently, and HP Help Desk solved it. The computer was turned off during a thunder storm, and now it will not print again. I've tried everythin… read more
Tech Raksh
Tech Raksh
Customer support Engineer
Engineering
641 satisfied customers
I have hp officejet pro 8710 and I cannot fax from the
I have hp officejet pro 8710 and I cannot fax from the glass. How do I sdo thar? … read more
Dustin Stroh
Dustin Stroh
Computer Networking and Information Securities
552 satisfied customers
My HP OfficeJet Pro 6978 allows me to send faxes just fine,
My HP OfficeJet Pro 6978 allows me to send faxes just fine, but will not accept a fax or a phone call. My fax # is(###) ###-####… read more
Dustin Stroh
Dustin Stroh
Computer Networking and Information Securities
552 satisfied customers
On my new HP Office Jet Pro 6978. On my new HP Office Jet
on my new HP Office Jet Pro 6978 I got the message Paper size missmatch when I tries to print a picture stored on a USB thumb drive. I have no Idea how to fix that. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
3,577 satisfied customers
PRINTER KEEPS TELLING ME THERE IS A JAM..BUT THERE IS NONE.
PRINTER KEEPS TELLING ME THERE IS A JAM..BUT THERE IS NONE. THEN IT SAYS CONTACT hp OX6100004A. PLEASE HELP … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
4,016 satisfied customers
I have an OfficeJet Pro 6978 and need to FAX. I can't locate
I have an OfficeJet Pro 6978 and need to FAX. I can't locate an owners manual and have no idea how to start. HELP!! … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
1,388 satisfied customers
After I send or receive a fax on my new Officejet Pro 6978,
After I send or receive a fax on my new Officejet Pro 6978, the phone line stays in use so no one can fax me unless I disconnect the phone line and reinstall it. This is a problem because clients will… read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
2,984 satisfied customers
My HP Officejet 4500 will not let me copy or fax. Can you
My HP Officejet 4500 will not let me copy or fax. Can you help me? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
HP OfficeJet Pro 6978 fax no longer working. Prints copies
HP OfficeJet Pro 6978 fax no longer working. Prints copies fine and scans fine … read more
Sheri
Sheri
Bachelor's Degree
1,727 satisfied customers
My HP Office Jet Pro 6978 is connected to my MAC (OS Sierra
my HP Office Jet Pro 6978 is connected to my MAC (OS Sierra 10.12.6) and was working fine. Now it has stopped working. Need to get it working again. Can you help? mad … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
5,083 satisfied customers
I have a KX-TG6700 and want to connect the fax function of
I have a KX-TG6700 and want to connect the fax function of an HP OJ Pro 6970. The phone base is wired to the wall plate carrying both lines. I want to use the second line for the fax. Can I just plug … read more
David L
David L
Bachelor's Degree
6,313 satisfied customers
When I send a fax I get a message back that I do not have to
When I send a fax I get a message back that I do not have to enter an O or 1 My printer is an HP Officejet Pro 8600 … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
My printer fax is not working I have tried every thing I
My printer fax is not working I have tried every thing I know … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,578 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,358 satisfied customers
I need to fix my email setup. It threw an extra .com in my
I need to fix my email setup. It threw an extra .com in my email address. And I need to verify that my OfficeJet Pro 6978 will do booklet pringting. When I bought it, I told Best Buy this was a MUST. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't get my printer online. It's a new printer and when I
I can't get my printer online. It's a new printer and when I installed it it was online and working fine. It's an hp Officejet Pro 6978. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
5,083 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,083 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,578 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Md. Sadique

Md. Sadique

Engineer

1,551 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Sudipto

Sudipto

Engineer

1,345 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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