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I have replaced my black ink cartridge and while the colour
Second opinion] I have replaced my black ink cartridge and while the colour cartridges are empty i cannot get the printer to print black and white. Do I need the colour cartridges even though i am not… read more
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Pradeep Kumar S
Bachelor's in Computer Application
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I change my Ink on my printer which was and working
I change my Ink on my printer which was and working perfectly, but now it does not print. I checked and rechecked the cartages. it prints but no writing on the paper! My printer has a "?" on the scree… read more
Sudipto
Sudipto
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High School or GED
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Helo, this is my first time replacing the setup ink
Helo, this is my first time replacing the setup ink cartridges in my HP Office Jet Pro 6978. I'm using 920 ink and the printer screens keeps displaying cartridge problem. Remove and reinstall cartridg… read more
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Printer still not printing even though I cancelled Instaink and have put in new cartriges … read more
Alex Royce
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I have a HP Office jet Pro 6978. I replaced the cartridges
I have a HP Office jet Pro 6978. I replaced the cartridges this morning and they weren't the correct cartridges (920, not 902). I replaced with correct ones and now color cartridges won't print, have … read more
Sheri
Sheri
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We did an update for our HP Office Jet Pro 8710 and today
we did an update for our HP Office Jet Pro 8710 and today had to put in a new black in k cartridge and now it says the black ink cartridge needs to be replace and so I cannot print. any ideas?? … read more
Benjie
Benjie
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installing ink for office jet pro 6978 JA: Is this the first time you've had to change the ink for your OfficeJet? Customer: yes JA: Are you getting any error messages? Are you able to open the lid th… read more
Vishnu
Vishnu
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Was getting a insta ink message on my computer even though i
hi was getting a insta ink message on my computer even though i cancelled intaink...Dont like when a co. shuts down my business over ink,...and yet still getting messages and now my hp 6978 wont work … read more
Sayed
Sayed
Bachlelors Degree in Computer Science
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I have been having some problems with an ink cartridge
I have been having some problems with an ink cartridge clicking in ...in my Hp office Jet pro 6978. I finally got another cartridge to work. my printer is about 3-4yrs old so I thought perhaps I shoul… read more
Sayed
Sayed
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I just changed all of the cartridges in my printer but it
Good morning Pearl. I just changed all of the cartridges in my printer but it will not print and continue to refer me to hpinstantink.com … read more
Pradeep Kumar S
Pradeep Kumar S
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I have HP printers in two locations - Asheville, NC and
I have HP printers in two locations - Asheville, NC and Miami, FL. I joined up for instant ink for my Asheville one but I get error messages now on the Miami one which is a Office Jet Pro 6978. The Me… read more
ManojChaitanya Thiru
ManojChaitanya Thiru
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I installed a new black ink cartridge, however, I am unable
I installed a new black ink cartridge, however, I am unable to print on my HP Office Jet Pro 6978, please help! … read more
Nathan
Nathan
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The printer prints out a few pages and then just blank
The printer prints out a few pages and then just blank pages.. We replaced the ink cartridge recently and there is plenty of ink. … read more
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Jeffrey B
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I put in new cartridges in my HP Office Jet Pro 6978 and got
I put in new cartridges in my HP Office Jet Pro 6978 and got the sign: "Cannot print. Visit hpinstantink for information" … read more
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Hema Malini
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I have a 2 year protection plan and I also bought the insta
I have a 2 year protection plan and I also bought the insta ink plan. I installed new cartridges and it is now telling me cannot print contact insta ink … read more
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Michelle
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It.s my HP Jet Pro 6978 It wouldn't print. Office Depot told
It.s my HP Jet Pro 6978 It wouldn't print. Office Depot told me to put new ink in, which I've done and it still won't print. Judy Villiere … read more
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Harry
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I have a HP Office Jet Pro8710 printer. When the original
I have a HP Office Jet Pro8710 printer. When the original ink cartridge was needing to be replaced I purchased a # 952 HP yellow cartridge from a local supplier and replaced it. It does not recognize … read more
Shefin
Shefin
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Orange exaplation mark blinks. Print cartridge problem. [tri-color]
Orange exaplation mark blinks. Print cartridge problem. [tri-color] refer to device documentation. WHAT DOES THIS MEAN?… read more
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,023 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,578 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Md. Sadique

Md. Sadique

Engineer

1,551 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Sudipto

Sudipto

Engineer

1,345 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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