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I have a HP Office Jet Pro 6978, it use to work out of the
I have a HP Office Jet Pro 6978, it use to work out of the box, but when I had to change ink cartridges, it stopped, and keeps sending me to www.hpinstantink.com. I can't seem to fix it. … read more
ChrisC
ChrisC
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Associate Degree
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IT SAY CANNOT PRINT VISIT WWW. HPINSTANTINK.COM. HP OFFICE
IT SAY CANNOT PRINT VISIT WWW. HPINSTANTINK.COM JA: What's the brand and model of your printer? Customer: HP OFFICE JET PRO 6978 JA: How long has this been going on with your OfficeJet? Customer: 4MTH… read more
James K.
James K.
Managing Director
4,183 satisfied customers
I received a new printer - officejetpro 6978 HP today. Have
I received a new printer - officejetpro 6978 HP today. Have been online with hp and we cannot get paper to feed. HP says I need to return/replace. … read more
Josh
Josh
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Associate Degree
8,002 satisfied customers
Printer error. Problem with printhead. Hp office jet pro
Printer error . Problem with printhead JA: What's the brand and model of your printer? Customer: Hp office jet pro 6978 JA: How long has this been going on with your OfficeJet? Customer: 3days JA: Whe… read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
1,492 satisfied customers
Helo, this is my first time replacing the setup ink
Helo, this is my first time replacing the setup ink cartridges in my HP Office Jet Pro 6978. I'm using 920 ink and the printer screens keeps displaying cartridge problem. Remove and reinstall cartridg… read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
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I am installing a hp office jet pro 6968 printer for the
i am installing a hp office jet pro 6968 printer for the first time and it is saying that there is a problem with the print head Oxc19a0013 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,530 satisfied customers
I just un packed my mode 6978 and loaded the ink cartridges
I just un packed my mode 6978 and loaded the ink cartridges that came with the computer. I got a note that one or all of the ink carthage's was missing or damaged and the set up process stopped. the t… read more
BobC
BobC
Masters
664 satisfied customers
I have an HP 6978 officejet pro printer since a power
i have an HP 6978 officejet pro printer since a power interruption occurred while it was printing I have not been able to get it to function at all I keep getting a message which says “pinter failure.… read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
864 satisfied customers
Black ink is very light. Was fine yesterday. Printer did an
Black ink is very light. Was fine yesterday. Printer did an update this morning. Don't know if that made a difference … read more
Ken
Ken
President
CET Electronic Technician
296 satisfied customers
Installing ink for office jet pro 6978. I do not even know
installing ink for office jet pro 6978 JA: Is this the first time you've had to change the ink for your OfficeJet? Customer: yes JA: Are you getting any error messages? Are you able to open the lid th… read more
Vishnu
Vishnu
Engineer - Information Technology
Microsoft Certified Technology Specialist (MCTS)
393 satisfied customers
I have been having some problems with an ink cartridge
I have been having some problems with an ink cartridge clicking in ...in my Hp office Jet pro 6978. I finally got another cartridge to work. my printer is about 3-4yrs old so I thought perhaps I shoul… read more
Sayed
Sayed
Bachlelors Degree in Computer Science
95 satisfied customers
I purchased a printer in November and it constantly is
I purchased a printer in November and it constantly is getting paper jams and will not shut down unless I unplug it? I am spending far too much money with waisted paper. … read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
1,547 satisfied customers
I have a HP Office Jet Pro 6835 Printer. I cannot print on
I have a HP Office Jet Pro 6835 Printer. I cannot print on it because I get a message "0xc19a0003 There is a problem with the printhead. What do I do to get it to rint! … read more
Nathan
Nathan
Engineer
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The printer prints out a few pages and then just blank
The printer prints out a few pages and then just blank pages.. We replaced the ink cartridge recently and there is plenty of ink. … read more
Jeffrey B
Jeffrey B
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864 satisfied customers
I have an HP Office Jet Pro 6978 that I bought 2-3 years
I have an HP Office Jet Pro 6978 that I bought 2-3 years ago. For a few months now I have had printing problems. It started when printing certain colors didn't work, even though there was still plenty… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,250 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
864 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,345 satisfied customers
I have a new HP officejet pro 6978 printer. I also have a
I have a new HP officejet pro 6978 printer. I also have a new computer that has windows 10. I have used the printer several times on line. Was working perfectly. Came back and can not turn it on. … read more
Jason Jones
Jason Jones
AAS Information Technology
12,501 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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