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Trying to insert new 902 XL black ink cartridge in my HP
Trying to insert new 902 XL black ink cartridge in my HP Office Jet nPro 6978. Have just removed empty 902 XL cartridge but new one will not snap into place. Have checked installation and even reinser… read more
Josh
Josh
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Helo, this is my first time replacing the setup ink
Helo, this is my first time replacing the setup ink cartridges in my HP Office Jet Pro 6978. I'm using 920 ink and the printer screens keeps displaying cartridge problem. Remove and reinstall cartridg… read more
Rennan Lui
Rennan Lui
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When I send a print job from my Mac it doesn't recognize the
Good evening. When I send a print job from my Mac it doesn't recognize the printer. When I try to reboot the printer it freezes on shutdown. Have to unplug and plug in again.OfficeJet Pro 6978 … read more
OakdaleTech
OakdaleTech
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I have an HP 6978 officejet pro printer since a power
i have an HP 6978 officejet pro printer since a power interruption occurred while it was printing I have not been able to get it to function at all I keep getting a message which says “pinter failure.… read more
Jeffrey B
Jeffrey B
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installing ink for office jet pro 6978 JA: Is this the first time you've had to change the ink for your OfficeJet? Customer: yes JA: Are you getting any error messages? Are you able to open the lid th… read more
Vishnu
Vishnu
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I have been having some problems with an ink cartridge
I have been having some problems with an ink cartridge clicking in ...in my Hp office Jet pro 6978. I finally got another cartridge to work. my printer is about 3-4yrs old so I thought perhaps I shoul… read more
Sayed
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I have a HP OfficeJet Pro 6978 which I purchased in august
I have a HP OfficeJet Pro 6978 which I purchased in august 2018.It has been working fine until today. It will not print anything from the computer or copy anything. All I get is a blank page. … read more
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The printer prints out a few pages and then just blank
The printer prints out a few pages and then just blank pages.. We replaced the ink cartridge recently and there is plenty of ink. … read more
Jeffrey B
Jeffrey B
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I just purchased the OfficeJet Pro 6978 and I can not get
I just purchased the OfficeJet Pro 6978 and I can not get the ink cartridges installed properly. I think the color are fine but the black slides around and when I close the top I get the message that … read more
David L
David L
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Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO
Have new printer HP 6978 - OUT OF INK - DON'T KNOW HOW TO PUT IN NEW INK - CARTRIDGE? i'M TOLD YOU CAN STORE INK. AM NOT VERY TECH SAVVY. JUDY BLOCK … read more
Aaron B
Aaron B
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My computer works fine, but all of a sudden zi can't coons
My computer works fine, but all of a sudden zi can't coons to nnect to my prin and the printer, ter, an HP Officejet Pro 6978. The printer does not want to turn on (no power). I have checked all conne… read more
Christopher Love
Christopher Love
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PI have a new HP OfficeJet Pro Printer 6978. I need to
PI have a new HP OfficeJet Pro Printer 6978. I need to change the ink cartridges. I can't figure out how to open the printer to do that. I am stupid, I know. Katie … read more
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How do I replace the empty Cartridges and ho do I identify
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I have a printer failure. HP Office JET PRO 6978, Desktop,
About 3 days, first I thought I was ink dry, so I reloaded all new crrtriges and keep getting message "there is a problem with the printer or print system.Contact HP: … read more
Nathan
Nathan
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I have a hp officejet pro 6978.replace cartridges and
I have a hp officejet pro 6978.replace cartridges and nothing is working.purchased printer in Aug.2016 and rarely use it while I'm here for six months of the year. … read more
Kris R
Kris R
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I have replaced the black and magenta ink and drivers on my
I have replaced the black and magenta ink and drivers on my HP officejet pro 6978 and it keeps printing in light green and blue - no black … read more
Md. Sadique
Md. Sadique
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I replaced by black ink cartridge and when I print the black
I replaced by black ink cartridge and when I print the black isn't working … read more
Josh
Josh
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HP Office Jet Pro 6830 When I go to print a message comes up " There is a problem with Printhead" and wont print. I purchased and installed a new HP Black Officejet ink Cartridge recently and the prin… read more
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

5,023 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,578 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Md. Sadique

Md. Sadique

Engineer

1,551 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Sudipto

Sudipto

Engineer

1,345 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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