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I have a hp officejet pro 6975. Serial number# th65a340dh. I
I have a hp officejet pro 6975. Serial number# ***** I changed ink cartridge and it keeps showing printer failure. Turn off and turn back on. It will not restart. Keeps going back to code 0x6100004a. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,774 satisfied customers
I received a new printer - officejetpro 6978 HP today. Have
I received a new printer - officejetpro 6978 HP today. Have been online with hp and we cannot get paper to feed. HP says I need to return/replace. … read more
Josh
Josh
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Associate Degree
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On my new HP Office Jet Pro 6978. On my new HP Office Jet
on my new HP Office Jet Pro 6978 I got the message Paper size missmatch when I tries to print a picture stored on a USB thumb drive. I have no Idea how to fix that. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
3,468 satisfied customers
Printer quit working, saysthere is a problem with printer or
Printer quit working, saysthere is a problem with printer or print system. turn printer off then on. if you continue to get this message contact HP. Ox6100004a … read more
Dustin Stroh
Dustin Stroh
Computer Networking and Information Securities
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HAVE an HP Office Jet Pro 6978 error code 0x6100004a. Do not
HAVE an HP Office Jet Pro 6978 error code 0x6100004a … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
868 satisfied customers
My office jet pro 6968 has this error message:0x6100004a. I
Hi my office jet pro 6968 has this error message:0x6100004a … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,774 satisfied customers
Printer states it has paper jam, but on paper jam. It also
Printer states it has paper jam, but on paper jam. It also would not shut down. So I unpluged it. Now it says contact hp . 0x6100004a … read more
Benjie
Benjie
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Bachelor's Degree
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I have an Officejet Pro 6968 and the cartage is what seem to
I have an Officejet Pro 6968 and the cartage is what seem to be locked on the right side and I am not able to move. What can be done? … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
2,949 satisfied customers
It has a paper jammed message and there isn't anything that
It has a paper jammed message and there isn't anything that would cause this message. I can't get rid of the message … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
868 satisfied customers
We have HP Office Jet Pro 6970 and it gives a message to
We have HP Office Jet Pro 6970 and it gives a message to check paper jam pr print system. There is no paper jam It says contact you with code 0x6100004a can you help please … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,927 satisfied customers
Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
8,055 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Harry
Harry
267 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
868 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Sudipto
Sudipto
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High School or GED
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My printer says improper shutdown. And it says to clear
My printer says improper shutdown. And it says to clear paper jam … read more
Nathan
Nathan
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I was trying to set up my new printer, Office Jet Pro 6978,
I was trying to set up my new printer, Office Jet Pro 6978, and after I put the cartridges in I received a message 0x6100004a saying to contact hp and I am doing that. … read more
Kris R
Kris R
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How do i open the back panel to clear a paper jam? Office
how do i open the back panel to clear a paper jam ? … read more
Kris R
Kris R
IT Manager
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3,312 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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