Printers

Paper keeps jamming. Hp office jet pro 6978. Unsure haven’t…

Customer Question
Paper keeps jamming Technician's...

Paper keeps jamming

Technician's Assistant: What's the brand and model of your printer?

Hp office jet pro 6978

Technician's Assistant: How long has this been going on with your OfficeJet?

Unsure haven’t used it in months. Tried... Read full answer

Paper keeps jamming

Technician's Assistant: What's the brand and model of your printer?

Hp office jet pro 6978

Technician's Assistant: How long has this been going on with your OfficeJet?

Unsure haven’t used it in months. Tried to print something keep getting jammed. I did just replace cartridges

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Uhhhh. Never

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
9/30/2018
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 24,789
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Remove all of the paper in the tray and insert only 5 sheets. Try to print now

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Customer reply replied 8 months ago
Do I have to print it can I copy
Technician: Josh, Technician replied 8 months ago

Yes, you can do either.

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Customer reply replied 8 months ago
Did it againchewed up right dude if paper
Technician: Josh, Technician replied 8 months ago

How old is the printer?

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Customer reply replied 8 months ago
Not even one year
Technician: Josh, Technician replied 8 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement.

The good news is that it is still under warranty so you can have it replaced by HP. Please call 1(###) ###-####to start the process.

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