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Cannot connect the hp office jet to my MacBook pro mac os…

Customer Question
Cannot connect the...

Cannot connect the hp office jet to my MacBook pro mac os high sierra 10.13.6 version

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

2:30 pm

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

What should I look at the printers picture should show

Submitted: 13 days ago.Category: Printers
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Answered in 5 hours by:
8/6/2018
Technician: Harry, Engineer replied 12 days ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 12 days ago
need help
Technician: Harry, Engineer replied 12 days ago

Do you see any specific error messages?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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