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I have tried two new black ink cartriges and the printer is…

Customer Question
I have tried two...

I have tried two new black ink cartriges and the printer is not accepting them...saying I need to replace the ink

Technician's Assistant: What's the model of your printer?

Epson 313 (XP-420 series)

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

I can open the lid...I have removed the old one and tried both new ones...unwrapped them from scratch and all

Submitted: 16 days ago.Category: Printers
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Answered in 5 hours by:
8/6/2018
Technician: Harry, Engineer replied 16 days ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,842
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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