Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Epson XP 220 will print but not scan. Trying to scan the…

Customer Question
Epson XP 220 will...

Epson XP 220 will print but not scan. Trying to scan the message comes "Epson not connected."

Technician's Assistant: Is there an error code on your Epson printer when you try to scan?

No. Nothing is flashing.

Technician's Assistant: When did you last update the printer driver software?

Yesterday.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks. That's all.

Submitted: 10 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 18 minutes by:
7/11/2018
Technician: Viet - Printer Tech, Printer Technician replied 10 days ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Epson XP-830 stopped printing yesterday. Epson XP-830
started yesterday alter a session with QuickBooks Online Support. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have just replaced crab carrtridge 220 in XP 320. getting
I have just replaced crab carrtridge 220 in XP 320. getting message that printer does not recognize cartridge. Please help ! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Epson Xp-220 and am trying to hook up to my wifi
HI I have a Epson Xp-220 and am trying to hook up to my wifi and Ihave no idea what to do please help … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Epson XP 220 want to change ink cartridge but STOP BUTTON
Epson XP 220 want to change ink cartridge but STOP BUTTON does not move the mechanism? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I have an Epson XP -220 printer. It has suddenly stopped
Hi, I have an Epson XP -220 printer. It has suddenly stopped printing Word documents from my Windows 10. It does print copies from the scanner, it also printed a PDF for the Epson help document. … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,834 satisfied customers
New blk ink cartridge, doesn't work. Is it because there is
New blk ink cartridge, doesn't work. Is it because there is a difference between a 220 and a 220-I ? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an Epson XP-220 and and the control panel indicagt,
I have an Epson XP-220 and and the control panel indicagt … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Having problems with my Epson XP-310 printer. Yesterday, I
having problems with my Epson XP-310 printer. Yesterday, I downloaded an update and that seemed to solve the problem and I was able to print again. Today, I tried to scan a document. I now get an erro… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I tried to replace the black ink in my Epson XP 420 printer,
Hi! I tried to replace the black ink in my Epson XP 420 printer … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I forgot how to move the ink cartridges to the center of the
I forgot how to move the ink cartridges to the center of the printer so I can install a new cartridge. Thanks, ***** ***** … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have just replaced the cyan ink cartridge as oer
I have just replaced the cyan ink cartridge as oer instructions and message is "ink cartridges not recognised" … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a new Epson Perfection V39 scanner. It was installed
I have a new Epson Perfection V39 scanner. It was installed last month and worked fine at first. Now I wanted to scan more pictures and when i click on Epson Scan, the program starts to open then the … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Cant install, saying cant find printer, Epson XP-220,
cant install, saying cant find printer JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: Epson XP-220 JA: What kind of computer are you printing fro… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can't get my Epson WF-2650 to print from my computer. I
I can't get my Epson WF-2650 to print from my computer. I don't use the wireless print and I can remember that I had to change something about the port when I installed it, but now I can't remember wh… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,834 satisfied customers
I am trying to put in new ink cartridges, xp-40 Epson 220,
I am trying to put in new ink cartridges JA: What is the exact make and model of your printer? And what kind of cartridges are you using? Customer: xp-40 Epson 220 JA: What kind of computer are you pr… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My epson xp 220 wont recognize the ink cartridges thanks,
Hi Pearl , My epson xp 220 wont recognize the ink cartridges thanks Dan … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Cannot a printer driver for the Epson XP-220, It was
It was purchased within the last year. The model number is ***** … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,834 satisfied customers
I have recently had a problem using the scanning icon on my
I have recently had a problem using the scanning icon on my desktop with my all-in-one printer. I had a HP Photosmart printer that I suddenly couldn't use the scanning icon on my desktop for my HP Pho… read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,834 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x