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My Canon EOS 450D no longer connects to my iMac operating on…

Customer Question
My Canon EOS 450D...

My Canon EOS 450D no longer connects to my iMac operating on OS10.13.5 nor does the Sd card from the camera. What can I do?

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

Yes, I have been connected OK for a few years.I have installed Canon's EOS Digital Solution disc Ver. 18.0

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

One that came with camera

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, I think that is it

Submitted: 2 months ago.Category: Printers
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Answered in 9 hours by:
7/11/2018
Technician: cvd4311, Computer Analyst replied 2 months ago
cvd4311
cvd4311, Computer Analyst
Category: Printers
Satisfied Customers: 1,130
Experience: I have worked on printers at my job for over 7 years.
Verified

Did you try to uninstall the software then reinstalling? Also try connecting to a different port with the USB.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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