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Lately my printer preview cuts off the right half of some…

Customer Question
Hi, Lately my printer...

Hi, Lately my printer preview cuts off the right half of some documents I want to print. This never happened before and I've had my printer for a while. I have the HP ENVY 4500 series-1.

Technician's Assistant: What's the brand and model of your printer?

Is the info I put in my question not enough?

Technician's Assistant: How long has this been going on with your printer?

A couple of months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't see any updates needed on my Macbook

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have no idea what other information they need. Thank you.

Submitted: 2 months ago.Category: Printers
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Answered in 10 minutes by:
6/1/2018
Technician: John Castle, Engineer replied 2 months ago
John Castle
John Castle, Engineer
Category: Printers
Satisfied Customers: 1,064
Experience: IT Trainer at QA
Verified

Can you tell me the account you're having issues with?

Thanks

John

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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