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I'm getting a support code 1259 on my printer I've pulled…

Customer Question
Hi I'm getting a...

Hi I'm getting a support code 1259 on my printer I've pulled out the paper try pressed ok and it keeps coming back up

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

I just tried to turn it on and it stops on the support code won't go passed there

Technician's Assistant: When did you last update the printer driver software?

I brought it brand new about 3 weeks ago and only used it a hand full times

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I just want to print a page through wifi

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
6/1/2018
Technician: Richard, Technician replied 2 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 2 months ago
Ok I've just unplugged it now
Technician: Richard, Technician replied 2 months ago

thank you

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Customer reply replied 2 months ago
The code still comes up as soon as I turn it on the paper output tray is retracted
Technician: Richard, Technician replied 2 months ago

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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Experience: Printer and scanner problem resolver for over 15 years

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