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Giving me support code 1660 after replacing all ink tanks…

Customer Question
Giving me support code...

Giving me support code 1660 after replacing all ink tanks with brand new one

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Everytime I turn off then turn on goes straight to support code, won't allow me to do anything else

Technician's Assistant: When did you last update the printer driver software?

Oh not sure, it's actually been a few months since I last used it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No ma'am

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
6/1/2018
Technician: Richard, Technician replied 2 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 2 months ago
Immediately displayed the same support code
Technician: Richard, Technician replied 2 months ago

Can you give me the model of the printer please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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