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Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
7,315 satisfied customers
Pickup motor jammed. HP office jet Pro 8600. 2 days. Not
Pickup motor jammed JA: What's the brand and model of your printer? Customer: HP office jet Pro 8600 JA: How long has this been going on with your OfficeJet? Customer: 2 days JA: When did you last upd… read more
John Castle
John Castle
BSC in Computing Network Management and Design
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My HP office pro 8600 will not print. I had to take my
My HP office pro 8600 will not print. I had to take my computer to my sons house and when I got it home it wont print. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My HP office jet pro 8600 will not print. Keeps requesting a
My HP office jet pro 8600 will not print. Keeps requesting a paper ? Ruth … read more
John Castle
John Castle
BSC in Computing Network Management and Design
784 satisfied customers
I have a office pro 8600 printer. Yesterday, my yellow ink
I have a office pro 8600 printer. Yesterday, my yellow ink ran out, but I got a message that I can print in black. I printed 3-4 papers like that Today I tried printing I hear a thump like sound and g… read more
Harry
Harry
128 satisfied customers
I'm using an HO 8600 to scan a document. I have a paper jam.
Hi I'm using an HO 8600 to scan a document. I have a paper jam. … read more
Harry
Harry
128 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I have an 8600 HP. I cannot print. The message says: Paper
I have an 8600 HP. I cannot print. The message says: Paper detected does not match paper size of type selected. Make sure the paper size or type or correct to continue the job. Can you give me an idea… read more
Sheri
Sheri
Bachelor's Degree
778 satisfied customers
My printer indicates that there is a paper jam,. I have
My printer indicates that there is a paper jam,. I have check every place but no jam. It will not go back to a printing mode. I have turned off the printer five times, but it will stay on the message … read more
Fran
Fran
IT Consultant
Associate Degree
220 satisfied customers
I have HP office jet pro 8600. I have major project to copy
i have HP office jet pro 8600. I have major project to copy and for some reason the copier has decided not to retrieve paper. Says Im out or that pick motor not working. I've unplugged cord and plugge… read more
Kris R
Kris R
IT Manager
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3,312 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Engineer
Bachelor's Degree
2,955 satisfied customers
HP Office jet 8600 pro--when trying to copy from a book
HP Office jet 8600 pro--when trying to copy from a book (automatic document feeder raised) the printer is looking for a document in the ADF. How do I change/ bypass that? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP Officejet Pro 8610. I had a paper jam with a
I have a HP Officejet Pro 8610. I had a paper jam with a page of labels and since then it always jams, even though I've gotten everything out I can see. A white tab broke off in the process. I suppose… read more
Randy IT Tech
Randy IT Tech
3,525 satisfied customers
When printing out a document, the printer misses 2-3 lines
When printing out a document, the printer misses 2-3 lines in the body of the report and I cannot find out why. Rebooted and discounted all wires and then reinstalled Cartridge is new and plenty of pa… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
I have an HP Office Jet Pro 8600. If I use it to copy a pencil
I have an HP Office Jet Pro 8600. If I use it to copy a pencil drawing onto paper (I am planning to copy it onto the same type of acid free drawing paper I used for the original drawing) how many year… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
I have an hp office jet pro 8500 and simply can not get it
I have an hp office jet pro 8500 and simply can not get it to work. Right now the screen is indicating a paper jam,yet I can not find any paper jam in machine. Also I need help to get everything worki… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have an office jet pro L7590-after a paper jam it said black
I have an office jet pro L7590-after a paper jam it said black & yellow printheads has a problem? Changed the ink cartridges/both hp still problem. How so I remove the paper tray to be sure I got all … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
We have a Office Jet Pro L7590. All functions work fine except
We have a Office Jet Pro L7590. All functions work fine except Copy. Copy either single pages on the scanner or multiple pages on the feeder worked fine up until a recent paper jam. Since then you get… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
12 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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