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I keep getting the message "The photo tray is blocked.

Customer Question
Hi - i keep...

Hi - i keep getting the message "The photo tray is blocked. Please adjust the try and try again." I took it into Best Buy. They looked at it and said I would have to contact the manufacturer. They can't see any reason for it to be blocked.

Technician's Assistant: What's the brand and model of your printer?

It is HP Envy 7640

Technician's Assistant: How long has this been going on with your printer?

A week I gave up and just got back to it again

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know

Submitted: 2 months ago.Category: Printers
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Answered in 2 hours by:
5/31/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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