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Its not conecting to enternet, it used to conect ok, but…

Customer Question
Its not conecting to...

Its not conecting to enternet, it used to conect ok , but disconected

Technician's Assistant: Who makes your router?

It wont scan anymore

Technician's Assistant: What have you tried so far?

My provider is spectrum

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I dont know who makes the router

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/31/2018
Technician: Richard Hill, Engineer replied 2 months ago
Richard Hill
Richard Hill, Engineer
Category: Printers
Satisfied Customers: 946
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Try turning off the router and printer for 30 seconds at the mains power, then turn back on and try again.

I hope that helps, Best Regards,

Rich

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Customer reply replied 2 months ago
ok, give me a min.
Technician: Richard Hill, Engineer replied 2 months ago

Hi,

Did that work?

If not, can you describe the issue a bit further please?

Best Regards,

Rich

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Customer reply replied 2 months ago
please cancall my membership
Technician: Richard Hill, Engineer replied 2 months ago

Hi,

I'll ask Customer Services to refund you.

Best Regards,

Rich

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Customer reply replied 2 months ago
call me on telphone
Customer reply replied 2 months ago
I would like to cancell my membership
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Richard Hill
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Richard Hill, Engineer
Category: Printers
Satisfied Customers: 946
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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