Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer won't connect with my lap top. Apple said to call…

Customer Question
My printer won't connect...

My printer won't connect with my lap top. Apple said to call you.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Today with apple

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I ordered new ink and my lap top says that there is a problem

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
5/31/2018
Technician: Karthik, Engineer replied 2 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

Ask Your Own Printers Question
Customer reply replied 2 months ago
MG2922
Customer reply replied 2 months ago
No I don't want to spend anymore money
Customer reply replied 2 months ago
I am not happy with your assistance, please cancel any charges that I have incurred as you were of no help to me. I will be better off just getting a new printer for less than $100.
Technician: Karthik, Engineer replied 2 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 2 months ago

Can I have the version number of the Mac OSx? So that we can reinstall the printer drivers or if you wish to cancel this service, You can contact JustAnswer's Customer Service for refund related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It said instant ink. Hp Officejet 6962 but it has ink. About
about 3 weeks I though that need ink but when I check it still have ink it is new … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
Can't get my printer to connect to my lap top. Don't
can't get my printer to connect to my lap top JA: How are you connecting to your printer: wirelessly or by USB? Customer: don't understand tech langauge. is usb means plg JA: When did you last update … read more
Harry
Harry
2,176 satisfied customers
My computer and printer are not talking together. I called
My computer and printer are not talking together. I called the HP folks and they said that the computer to print program has been comlamized. I have sevel program that way. I have a contract with Geep… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I'm trying to order ink for cannon printer TS5020. HP lap
I'm trying to order ink for cannon printer TS5020 JA: What kind of computer or device are you printing from? Customer: HP lap top JA: How long has this been going on with your TS5020? Customer: Today … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Hp office jet pro HP ink 950 looks full but won't print,
hp office jet pro HP ink 950 looks full but won't print, bought second ink and won't print, tried clean on printer x4 won't print, help, what to do next, thanks … read more
Harry
Harry
2,176 satisfied customers
I just installed a Netgear router and now my printer won't
I just installed a Netgear router and now my printer won't communicate with my imac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We bought a new Canon Pixma 2500 printer and it won't print.
We bought a new Canon Pixma 2500 printer and it won't print. It will copy, but it won't print. I have run the software, and it says the driver is installed, but it won't configure the ink or print a p… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need to order more ink now, I just received it. New HP
I just received it. New HP ENVY 4520 - All In One Printer s/s TH65E3J29N … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need help on connecting my printer Epson xp - 410 to my
i need help on connecting my printer Epson xp - 410 to my laptop … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
C, Brother MFC -440 CN LC-51 - Would be ten years old, I am
Brother MFC -440 CN LC-51 - Would be ten years old, I am guessing. It works great. However, I have a new Apple lap top computer, and apple is telling me that I will have to download the appropriate software in order to use the printer with me new computer. Beverly … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an Epson 800 printer, I cannot get it to type my
I have an Epson 800 printer, I cannot get it to type my invoices. I just put a new ink and I can print from the utilities tests, howerver, it won't print my invoices? Can you help me?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Photosmart 7520 series printer. It has worked just
I have a Photosmart 7520 series printer. It has worked just fine except just today it will not take any paper for printing whether I send it a document from my lap top or whether I try to photocopy so… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My printer says it is not connected. It is an MP 560. I also
My printer says it is not connected. It is an MP 560. I also tried connecting an identical MP 560. Still says it is not connected. Help!… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
DJ 6540 will not print, power is on, no jam, new ink cart.,
DJ 6540 will not print, power is on, no jam, new ink cart., will not respond to printing command.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My MP730 display says that the ink cartridges are jammed.
My MP730 display says that the ink cartridges are jammed. When I open the top to access the cartridges, the cartridge carrier stays to the right and does not move to the center for access to the cartr… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Printer has new ink in it. But will not print - I have disconnected
Printer has new ink in it. But will not print - I have disconnected everything, restarted, checked firewall... shows ink full on the actual printer. Shows ? on the Printer properties.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
my printer keeps going off line as soon as I put in a print
my printer keeps going off line as soon as I put in a print order and then my computer says my printer is disconnected. It was working fine this morning and then I replaced the cartridges and it stopp… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have had an HPpsc 1215 all in one printer for about 4 years
I have had an HPpsc 1215 all in one printer for about 4 years and have been very happy with it and have used it sparingly, I'm retired! It has now stopped working, the 'check print cartidge' light kee… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x