Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

New printer, Work force 2750. not scanning to my laptop.

Customer Question
New printer, Work force...

New printer, Work force 2750. not scanning to my laptop. cant get the wifi to connect to my lap top.

Technician's Assistant: Is there an error code on your printer when you try to scan?

Says communication error check to see if it is connected to the laptop.

Technician's Assistant: When did you last update the printer driver software?

I just bought the laptop last night. and hooked it up, not sure about the updates etc...

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The wifi wont connect to the laptop either. I am currently hard wired in.

Submitted: 17 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
5/31/2018
Technician: Karthik, Engineer replied 17 days ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 493
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 17 days ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the computer which is connected to the printer, is it a Windows 10/8/7 or Mac OSx?

Ask Your Own Printers Question
Customer reply replied 17 days ago
Windows. HP laptop
Technician: Karthik, Engineer replied 17 days ago

Is it a Windows 10, Windows 8 or Windows 7?

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Printer won't print fro pc, but prints off my phone.
printer won't print fro pc, but prints off my phone … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I have a new Lenova Think Pad. I have used the CD Drive to
Hi, I have a new Lenova Think Pad. I have used the CD Drive to install a printer, and although it was very slow, it did work. However, I am now trying to install a different printer and the CD Drive i… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Our power went out for several hours yesterday. When I
Our power went out for several hours yesterday. When I wanted to print something a few minutes ago, my iPad could not find the XP-440 printer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
PAPER JAM ON PIXMA MG5500 series printer. Canon PIXMA MG5500
I am not at all familiar with that updating OS thing so probably never would be the right answer. I have had printer about 3 years … read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
I need to know how to scan and send a document. Canon MX922.
I used to know how but didn't do it for a few months, now I have forgotton how to do it. … read more
Sheri
Sheri
Bachelor\u0027s Degree
562 satisfied customers
I need to talk to tech support. Epson xp830. I just got it.
I need to talk to tech support JA: What's the brand and model of your printer? Customer: epson xp830 JA: How long has this been going on with your XP830? Customer: I just got it JA: When did you last … read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
I just bought it today. It will print a test page but won't
I just bought it today. It will print a test page but won't print anything else from my computer. Just says, Waiting for job to complete. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need a printer to compurer cable. Epson et-2750. I just
I just bought it but can't tot connected with wi-fi so I am going cable … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My printer is printing over an old email. No bueno. That
My printer is printing over an old email. No bueno … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Brother L2305W,stopped printing said to replace toner,
Brother L2305W,stopped printing said to replace toner, Replaced with new TN660, did not Print and printer gives same message to replace toner, tried old one and then the new one again. Unpluged printe… read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
Have an error code 5B00. Not sure i have been getting
not sure i have been getting messages to say ink absorber is almost full … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I replaced the black cartridge and is not printing. The
I replaced the black cartridge and is not printing. The light with letter K is blinking. Printing very slowly. Help please … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
It is not connecting to my laptop, It's a Toshiba with
I've tried to print and they just don't connect. No updates lately. My printer is a hp envy 5660 series … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My credit card has a snafu and I need to change the spec.
Hi Pearl, My credit card has a snafu and I need to change the spec. Can you tell me if that is the problem surrounding the message received on my printer? … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
I'm trying to scan & i'm getting the message saying there is
I'm trying to scan & i'm getting the message saying there is no space left on my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have just purchased a second hand Brother MFC-J6910DW
Hi I have just purchased a second hand Brother MFC-J6910DW printer and has no disc can you please advise me if I can download drivers and how do I connect to wifi please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a PIXMA MG5660. It normally works without a hitch but
I have a PIXMA MG5660. It normally works without a hitch but tonight it will not print, scan or air print. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I guess I need to change my password but I do not remember
I guess I need to change my password ***** I do not remember my old password … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x