Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just changed the setting to a different router, it said…

Customer Question
I just changed the...

I just changed the setting to a different router, it said connection successful, but when i try to scan I ger the 9923 msg. I have mac on High Sierra and an HP deskjet3835

Technician's Assistant: Is there an error code on your DESKJET3835 when you try to scan?

No, just the computer when i am in settings clicking on open scanner

Technician's Assistant: When did you last update the printer driver software?

Not sure.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. i shut it down and restarted it and it was the same.

Submitted: 18 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
5/31/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 18 days ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,484
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding your printer.

  1. Turn on the printer if it is not already on.

  2. On the printer control panel, touch the Wireless icon. The Wireless screen displays.

  3. Touch the Settings (looks like a wheel) icon .

  4. Touch Wireless Setup Wizard, then follow the instructions on the control panel to select your wireless name and enter the new wireless password. Wireless password ***** ***** sensitive.

  5. Make sure that the printer successfully connects to the network before continuing to the next step.

    note: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to type the information again.

  6. When the printer successfully connects to the wireless network, touch OK to print the Wireless network Test Report.

Then, follow the instructions below.

  1. Choose System Preferences from the Apple menu.

  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.

  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

  4. Then, click the + (plus sign that you see on the Printers & Scanners window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

Then, try printing and scanning.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you!

Customer/p>
Ask Your Own Printers Question
Customer reply replied 18 days ago
your web site said $5 but there is a $25 charge on my cc. isn't this fraudulent?
Technician: Shefin, Printer and Office Equip. Specialist replied 18 days ago

Hi,

You will be charged an initial $5 when you submit your question and payment information. You will be charged your remaining balance once the Expert responds to your question. If you used Paypal as payment, you will be charged the full amount when you submit your question.

We pride ourselves in our 100% satisfaction guarantee. If you’re not happy, we’ll give you your money back.

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 18 days ago
I am not happy.
Technician: Shefin, Printer and Office Equip. Specialist replied 18 days ago

Hi,

Please follow the instructions I have given and if the issue persists, I can help you get a complete refund.

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 18 days ago
I am not happy. A complete refund will be fine, given the misinformation.
Technician: Shefin, Printer and Office Equip. Specialist replied 18 days ago

Hi,

I will let JustAnswer's Customer Care team know and they will be in touch. You do not have to worry about the refund.

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,484
6,484 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

6,484 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Printer won't print fro pc, but prints off my phone.
printer won't print fro pc, but prints off my phone … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I have a WF3620 and I can't print because I get error 0-97
I have a WF3620 and I can't print because I get error 0-97 message I shut it off several times and also replace the 2 low inks … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a new Lenova Think Pad. I have used the CD Drive to
Hi, I have a new Lenova Think Pad. I have used the CD Drive to install a printer, and although it was very slow, it did work. However, I am now trying to install a different printer and the CD Drive i… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Printer will not print. Orange light is on. USB. Dont
Printer will not print. Orange light is on JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: Dont reme… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How do I change an ink cartridge on a 2760? The carriage is
How do I change an ink cartridge on a 2760? The carriage is too far to the right for me to remove the used cartridge (black) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
The copies i am printing are vague and not clear. XP330.
Hi JA: Hello. How can I help? Customer: The copies i am printing are vague and not clear JA: What's the brand and model of your printer? Customer: XP330 JA: How long has this been going on with your p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
THE SET UP DEVICE FOR MY EPSON PRINTER IS NOT LETTING EPSON
THE SET UP DEVICE FOR MY EPSON PRINTER IS NOT LETTING EPSON SP720 PRINT PHOTOS. IT'S TAKING AGES TO FINISH DOWNLOADING… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Every time I just want to put something in the printer to
Every time I just want to put something in the printer to copy, it puts me in the screen and makes me answer multiple questions (like color, type paper, size, etc) and even after I play that game over… read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
When it prints, the pages are too light to read. but it does
when it prints , the pages are too light to read. but it does not indicate we nee any ink?? … read more
Mike Taylor
Mike Taylor
43 satisfied customers
I cannot print anything from my computer. Wireless on apple
I cannot print anything from my computer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless on apple computer JA: When did you last update the printer driver software… read more
Mike Taylor
Mike Taylor
43 satisfied customers
I don't know what I did on the screen when I wanted to
I don't know what I did on the screen when I wanted to replace my cartridges. I am completely lost so I decided to wait until later to replace them and go ahead and print out my project. I clicked on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My hp8710 printer shows not connected to computer.this
my hp8710 printer shows not connected to computer.this started after I disconnected and reconnected my router. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
6,484 satisfied customers
Our power went out for several hours yesterday. When I
Our power went out for several hours yesterday. When I wanted to print something a few minutes ago, my iPad could not find the XP-440 printer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a Cannon TS9120 printer scanner and don't know how to
Hi there! I have a Cannon TS9120 printer scanner and don't know how to set up the scanner to scan documents and save them on my Mac. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Good mornng, The printer comlains that there is a paper jam
Good mornng, The printer comlains that there is a paper jam and there is not. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have an HP3835 Allinone printer. I have a networking
I have an HP3835 Allinone printer. I have a networking problem/ Although it is connected on the same WiFi network as my laptop, the computer does not recognize the device. Also, if cable connected . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have Epson WF-2760 Printer......It will not print! Epson
I have Epson WF-2760 Printer......It will not print ! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I cant print. Canon MX882. 2 DAYS. DONT KNOW. I think I need
I think I need to down load the software for this printer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x