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I am trying to install a new Color LaserJet Pro MFP M477
I am trying to install a new Color LaserJet Pro MFP M477 Printer. I can get the printer function to work but cannot get the scanner to scan to computer MAC Air running High Sierra V 10.13.6 … read more
Ameen Khan
Ameen Khan
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I upgraded my Mac book Pro to 10.5.8 and now can no longer
I upgraded my Mac book Pro to 10.5.8 and now can no longer scan from my HP 6600 printer. No scan options show up in the HP Utilities … read more
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Shefin
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I am working on a Mac and I installed a VPN yesterday. I can
I am working on a Mac and I installed a VPN yesterday. I can only connect to my printer when the VPN is off. The printing function works but I can not scan from my computer. I receive this message. An… read more
Ken
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My printer works I can scan and print however the canon app
My printer works I can scan and print however the canon app canon ij scans utility2 is unable to connect to the scanner. … read more
TechSupport
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I have just installed the Epson software to men new Mac.
Hi, I have just installed the Epson software to men new Mac. Everything works Ok except the scanner. It didn't work on my old Mac either. It's connected by Wi Fi and printing is fine. I have an error … read more
Ashik
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My WF-7610 Printer has stopped scanning and gives me an
My WF-7610 Printer has stopped scanning and gives me an error rmessage … read more
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I have been using an HP 7525 printer with scanner, and its
I have been using an HP 7525 printer with scanner, and its been working fine. Now, when I turn on the scanner, i get error message 9923, suggesting a connection problem … read more
Shefin
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My brother printer DCP-L2540DW stopped scanning using a
My brother printer DCP-L2540DW stopped scanning using a wireless network connection. I get the error message "error occurred while connecting with the scanner -9923." However, I'm able to print from m… read more
PC_Wizzard
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I have an Epson ET-2550 Multifunction Printer. When I
When I attempt to scan a document I am getting Communication Error Message - 9923. … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
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Epson593D1e WorkForce 630. when attempting a scan'an error
Epson593D1e WorkForce 630. when attempting a scan'an error occurred while communicating with the scanner (-9923). Can you help. Have recently changed over to NBN with TELSTRA. … read more
Sudipto
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High School or GED
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It's my scanner and I keep getting the error "an error
it's my scanner and I keep getting the error "an error occurred while communicating with the scanner (-9923). I have successfully scanned a few minutes ago but not with out a lot of coaxing. Now it wo… read more
Jason Jones
Jason Jones
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I have this issue with my canon image class that can print
hi there i have this issue with my canon image class that can print but not scna error 9923 … read more
Ashik
Ashik
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Same problem as with the Canon - have tried both an HP Envy
same problem as with the Canon - have tried both an HP Envy 120 and my newest, Epson XP-830 and both give error message that others are reporting with their all in one printers and scanners. Will try … read more
Kris R
Kris R
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Just upgrades to mac os sierra and i got an error code 9923
hi just upgrades to mac os sierra and i got an error code 9923 cannot connect in scanner mode … read more
Dustin
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I have this issue. But not wireless and have already
I have this issue. http://www.justanswer.com/printers/5yx4x-printer-works-fine-scanning-stopped-workingerror-message.html But not wireless and have already uninstalled and reinstalled driver.… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I have a HP officejet 6500 wireless printer,scanner fax, etc.
I have a HP officejet 6500 wireless printer,scanner fax, etc. It will print from my Mac computer but will not scan. HP claims it has happend often that yhis happens from the router. how can this be re… read more
Freddy M.
Freddy M.
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I have a new HP C309A-f Photosmart Premium printer. It copies
I have a new HP C309A-f Photosmart Premium printer. It copies just fine but will not scan - I keep getting an unknown error message. I am operating a MacBook Pro and iMac both with the new OX-S system… read more
Freddy M.
Freddy M.
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I have an all in one HP F4480 printer/scanner. I cannot figure
I have an all in one HP F4480 printer/scanner. I cannot figure out how to get it to scan a picture. I push scan and lights blink. I try to go through Finder on my Mac and it says scanner not found. Pl… read more
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

7,138 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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