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Trying to set up new printer accidentally selected wrong…

Customer Question
Trying to set up...

Trying to set up new printer accidentally selected wrong language How do I go back to USA english

Technician's Assistant: What's the brand and model of your printer?

Hp envy 7858

Technician's Assistant: How long has this been going on with your printer?

I am just now setting up new printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Trying to do that now

Submitted: 2 months ago.Category: Printers
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Answered in 4 minutes by:
5/31/2018
Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,321
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Do you know what language the printer is in now?

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Customer reply replied 2 months ago
legg i ubrukt First line No idea what language
Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, I think the easiest way for me to help you change it back to English will be to send you a video that explains it thoroughly. Would you like me to send you the video?

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Customer reply replied 2 months ago
send video
Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, this is from a different HP printer, but the menu should be the same or very similar: https://www.youtube.com/watch?v=giATn-Uu6Nk

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Customer reply replied 2 months ago
ok
Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Please let me know if that works for you.

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Technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

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Category: Printers
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