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I CAN'T GET MY SCAN TO WORK. CAN YOU HELP ME. I DON'T KNOW…

Customer Question
I CAN'T GET MY...

I CAN'T GET MY SCAN TO WORK. CAN YOU HELP ME. I DON'T KNOW WHAT I'M DOING WRONG, I HAVE WINDOWS XP. CAN YOU HELP ME.

Technician's Assistant: Is there an error code on your printer when you try to scan?

I CAN'T SCAN. I'M DONG SOMETHING WRONG

Technician's Assistant: When did you last update the printer driver software?

I DIDN'T. I GOT THE PRINTER ABOUT 2 WEEKS AGO.

Submitted: 2 months ago.Category: Printers
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Answered in 3 minutes by:
5/31/2018
Technician: arsufi2002, Technician replied 2 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,834
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assisting you today with your question and provide the best solution possible.

Please save this page to favorites (ctrl + d) so that you can reconnect in case you get disconnected.

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Technician: arsufi2002, Technician replied 2 months ago

How do you scan a document?

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Customer reply replied 2 months ago
no
Technician: arsufi2002, Technician replied 2 months ago

Sorry... Did you understand my question?

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Customer reply replied 2 months ago
ok
Technician: arsufi2002, Technician replied 2 months ago

So?

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Customer reply replied 2 months ago
what do I do now
Technician: arsufi2002, Technician replied 2 months ago

How did you try to scan?

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Technician: arsufi2002, Technician replied 2 months ago

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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