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I have a HP Photosmart C4780 printer. Even though I cleaned…

Customer Question
I have a HP...

I have a HP Photosmart C4780 printer. Even though I cleaned the printer heads and installed 60XL HP cartridge. The copies are very faint.

Technician's Assistant: Is this the first time you've had to change the ink for your PHOTOSMART C4780?

No.

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that's all there is to tell..

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/31/2018
Technician: John Castle, Engineer replied 2 months ago
John Castle
John Castle, Engineer
Category: Printers
Satisfied Customers: 1,045
Experience: IT Trainer at QA
Verified

Did you do a full inking toner as well

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Customer reply replied 2 months ago
Not familiar with ink toner. This is a first for me!!!]
Technician: John Castle, Engineer replied 2 months ago

OK that is fine- is this copies only or printing as well

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Customer reply replied 2 months ago
It copies. That's just what I was doing. I'll try printing from mac.
Customer reply replied 2 months ago
Ha! Prints perfect from computer!
Customer reply replied 2 months ago
Your thoughts...
Technician: John Castle, Engineer replied 2 months ago

OK, so can you scan only and tell me If it is faint as well?

If so it's the SCAN Head and not the printing system

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