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Paper jam code 6000.? I don't remember doing that

Customer Question
Paper jam code 6000 ...

Paper jam code 6000

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

?

Technician's Assistant: What confuses you?

I don't remember doing that

Submitted: 2 months ago.Category: Printers
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Answered in 13 minutes by:
5/31/2018
Technician: John Castle, Engineer replied 2 months ago
John Castle
John Castle, Engineer
Category: Printers
Satisfied Customers: 1,063
Experience: IT Trainer at QA
Verified

Hi There

Are you getting an error message?

Thanks

John

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Customer reply replied 2 months ago
I was told that your service would cost me $5 and then I was billed $49 ..... what????
Technician: John Castle, Engineer replied 2 months ago

Sorry I can't help you with the billing only the Customer Support can, I doubt it would cost $5.

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Customer reply replied 2 months ago
Is this a scam??
Technician: John Castle, Engineer replied 2 months ago

No way

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Customer reply replied 2 months ago
How do I cancel this service the price just keeps increasing
Customer reply replied 2 months ago
My original question was about a paper jam and I was told it would cost $5 for someone to talk me through it
Technician: John Castle, Engineer replied 2 months ago

Please contact customer support I have looked up the number and for AUS is it(###) ###-####/p>

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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