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I have a lenovo laptop and a Epson printer but every time I…

Customer Question
I have a lenovo...

I have a lenovo laptop and a Epson printer but every time I want to print something I get a sign coming up saying the printer is off line I hope you can help me Please, from Stephen Burns.

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Am not quite sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There may be but all I need is help am 62 and am not very good.

Submitted: 2 months ago.Category: Printers
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Answered in 36 minutes by:
5/31/2018
Technician: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Printers
Satisfied Customers: 728
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

do you have the usb cable to connect the laptop and printer directly to test settings?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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