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I have a canon Pixma mx470 and I'm trying to set it up

Customer Question
I have a canon...

I have a canon Pixma mx470 and I'm trying to set it up wirelessly to my computer, but am having difficulty. The printer doesn't recognize my wireless router and times-out trying to connect to it. Is there a simple solution?

Technician's Assistant: How are you connecting to your Pixma: wirelessly or by USB?

Wirelessly at this time.

Technician's Assistant: When did you last update the printer driver software?

Its been a while :{ We've had the printer for a number of years, but changed (updated the router) about a year ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have an older laptop, running Windows XP if that makes a difference.

Submitted: 2 months ago.Category: Printers
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Answered in 3 hours by:
5/31/2018
Technician: Joel Kalman, Engineer replied 2 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,064
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 2 months ago

Is your operating system Windows XP (x64) or Windows XP?

You can go to Control Panel > System or type System in the search field to tell whether or not you have a 64-bit system.

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Customer reply replied 2 months ago
Thank you. I used a direct connection and it worked.
Technician: Joel Kalman, Engineer replied 2 months ago

You are welcome. Thank you for choosing Just Answer.

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