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I have an HP Envy 7645 printer. Recently HP downloaded an…

Customer Question
I have an HP...

I have an HP Envy 7645 printer. Recently HP downloaded an update and since that time the fax machine doesn't function. I've checked all connections including the phone line and all are in place and secure.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Printing and copying are fine. I never scan so don't know if that works.

Technician's Assistant: When did this fax issue begin?

About a week ago, just after HP sent an updat.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not at this time. Just would like the fax to function again.

Submitted: 2 months ago.Category: Printers
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
5/31/2018
Technician: Russell H., Printer and Office Tech replied 2 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,958
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
How, in what manner, does the fax not function?

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Technician: Russell H., Printer and Office Tech replied 2 months ago

IF the fax is simply not receiving faxes, then check the settings and setup the fax once again - it might have lost its settings values owing to the update being applied - that can happen sometimes, with some devices.

When you dial your cell phone # from the fax, does it ring?

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Customer reply replied 2 months ago
Message on screen reads "not able to send fax".
Technician: Russell H., Printer and Office Tech replied 2 months ago

When you dial your cell phone # from the fax, does it ring?

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Category: Printers
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