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I have an Epson XP-400 small all in one printer. I would…

Customer Question
Hello - I have...

Hello - I have an Epson XP-400 small all in one printer. I would like to scan some documents but I don't believe I ever installed the scanner driver. Can I do that with you?

Technician's Assistant: Is there an error code on your XP-400 when you try to scan?

I have never tried to scan - I still need instructions on how to do it.

Technician's Assistant: When did you last update the printer driver software?

My notes say that on 9/30/16 - probably when I got this printer - Epson helped me install the printer driver.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm not super knowledgable about tech stuff - so he/she needs to be a little patient with me.

Submitted: 2 months ago.Category: Printers
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Answered in 1 minute by:
5/30/2018
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

What operating system do you use?

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Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

You will need the Scanner Driver and EPSON Scan Utility

You can download Windows 10 64 bit driver here

https://ftp.epson.com/drivers/epson14803.exe

If you have another operating system please click on this link below and select the correct one and search for the Scanner Driver and EPSON Utility​ under Utilities

https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-400/s/SPT_C11CC07201?review-filter=Windows+10+64-bit

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Customer reply replied 2 months ago
I think I should get someone to do this for me. I don't understand what is needed. Please cancel this request. Thanks.
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

I can do this for you remotely?

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