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My printer will not connect, the wifi blue light is

Customer Question
John. my printer...

John. my printer will not connect , the wifi blue light is blinking

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

When I got the printer

Submitted: 2 months ago.Category: Printers
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Answered in 6 hours by:
5/31/2018
Technician: Joel Kalman, Engineer replied 2 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,063
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 2 months ago

What are the make and model of your printer? What is your computer operating system?

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Customer reply replied 2 months ago
Air drop 3700/2. Mac
Technician: Joel Kalman, Engineer replied 2 months ago

I cannot find your printer from the information that you have provided. What are the make and model of your printer? The model name and number should be embossed on the front of the printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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