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I have an Hp envy 4512, less than 1 year old. It will now…

Customer Question
I have an Hp...

I have an Hp envy 4512, less than 1 year old. It will now copy but won't print from my computer

Technician's Assistant: What's the brand and model of your printer?

HP Envy 4512

Technician's Assistant: How long has this been going on with your printer?

A few days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not

Submitted: 2 months ago.Category: Printers
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Answered in 5 minutes by:
5/30/2018
Technician: SorenX, Technician replied 2 months ago
SorenX
SorenX, Technician
Category: Printers
Satisfied Customers: 2,540
Experience: Over ten years experience troubleshooting printers.
Verified

Hi, my name is Chris!

What happens exactly when you try to print?

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Customer reply replied 2 months ago
Either a blank page will come out or a partially printed page but less often
Customer reply replied 2 months ago
Copies fine but won't print from computer
Customer reply replied 2 months ago
Is someone there?
Technician: SorenX, Technician replied 2 months ago

Okay, that's a little different issue than I was thinking you were experiencing.

What I'll need to do is opt out of the question so that a more appropriate Expert can assist you.

You will be notified when there's another response.

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Customer reply replied 2 months ago
i guess I want to cancel this trial, no one responds
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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