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I changed both ink cartridges (new) changed black twice

Customer Question
I changed both ink...

I changed both ink cartridges (new) changed black twice .Won't print says needs ink It is in stop mode & I can't get out of it

Technician's Assistant: What's the model of your printer?

PixmaMx492 RMC: K10415

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes error message in small viewer But printer is also in stop mode

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that is all

Submitted: 2 months ago.Category: Printers
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Answered in 9 hours by:
5/31/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 2 months ago
perhaps still need help
Customer reply replied 2 months ago
No don't want help . Too expensive Was told help would be $5.00. I don't want membership. Can't afford it..
Customer reply replied 2 months ago
Thanks for calling Harry.
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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