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Suddenly getting -Printer Validation failed. HP envy 7640.

Customer Question
Suddenly getting -Printer Validation...

Suddenly getting -Printer Validation failed

Technician's Assistant: What's the brand and model of your printer?

HP envy 7640

Technician's Assistant: How long has this been going on with your printer?

Startrd when I rebooted my router

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is only 4 months old

Submitted: 2 months ago.Category: Printers
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
5/30/2018
Technician: jeffreybongers, Engineer replied 2 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,015
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 2 months ago
need assistance
Technician: jeffreybongers, Engineer replied 2 months ago

Understood.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

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Customer reply replied 2 months ago
Sorry but I thought I lost contact with you. Meanwhile I deleted a whole raft of updates from HP and rebooted and the problem was resolved and a former Print box showed up and that "jet" addition on the Envy logo disappeared and I am back in business.
Technician: jeffreybongers, Engineer replied 2 months ago

Understood.

Great to read this got solved.

Is there anything else I can assist you with?

Kind regards,

Jeff

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jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,015
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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