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How can I retrieve an envelope that is jammed in he printer.

Customer Question
How can I retrieve...

How can I retrieve an envelope that is jammed in he printer

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma 5500 series

Technician's Assistant: How long has this been going on with your Pixma?

It just happened as I tried to print an envelope

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

2 weeks ago. I've never had a problem with my printer. I know the envelope is jammed and has disabled my printer

Submitted: 2 months ago.Category: Printers
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Answered in 1 hour by:
5/30/2018
Technician: jeffreybongers, Engineer replied 2 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,026
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 2 months ago
No I figured it out myself. Please do not charge my credit card.
Technician: jeffreybongers, Engineer replied 2 months ago

Understood.

Is there anything else I can assist you with?

Kind regards,

Jeff

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Customer reply replied 2 months ago
Please do not charge my credit card. Thanks
Technician: jeffreybongers, Engineer replied 2 months ago

Understood.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,026
1,026 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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