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The ink cartridge isn't working right and we need to replace…

Customer Question
The ink cartridge isn't...

The ink cartridge isn't working right and we need to replace it but the ink hasn't run out yet. How do we go about changing it in this circumstance. Thansk

Technician's Assistant: What's the model of your printer?

Canon MB2720 Maxify

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No and yes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks

Submitted: 2 months ago.Category: Printers
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Answered in 1 hour by:
5/30/2018
Technician: Patrick Evans,
 replied 2 months ago
Patrick Evans
Category: Printers
Satisfied Customers: 133
Experience: Integration Engineer at Citigroup
Verified

Hello my name is ***** ***** to justanswer.com I look forward to helping you with your printer.

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Customer reply replied 2 months ago
We already looked it up on the Cannon site. It shouldn’t take this long to get an answer. Please cancel the subscription. Thank you
Technician: Patrick Evans,
 replied 2 months ago

I am sorry it took so long. I will post the link to customer service for you.

If you have any question about billing you can go to our customer service page.

http://ww2.justanswer.com/customer-support

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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