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I have no audio device on control panel on my windows HP…

Customer Question
I have no audio...

I have no audio device on control panel on my windows HP Envy Desktop

Technician's Assistant: What version of Windows are you running on your Envy Desktop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I do not have a dvd to do it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have no audio on my computer

Submitted: 2 months ago.Category: Printers
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Answered in 9 minutes by:
5/29/2018
Technician: Byron, Computer Support Specialist replied 2 months ago
Byron
Byron, Computer Support Specialist
Category: Printers
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Was the audio working before and just suddenly quit working?

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Technician: Byron, Computer Support Specialist replied 2 months ago

Thank you. Can I remotely connect to your computer to further troubleshoot the issue?

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Customer reply replied 2 months ago
Forget It
Technician: Byron, Computer Support Specialist replied 2 months ago

Why the sudden change of heart?

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Technician: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

do you have speakers connected to the computer or its a laptop with inbuilt speakers and no sound?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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