Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a WF-3620 all-n-one that is not printing well. Very…

Customer Question
I have a WF-3620...

I have a WF-3620 all-n-one that is not printing well. Very blurry in many areas. I completed the print head nozzle check and print head cleaning. Still did not resolve the issue. Is there something else that I can do...such as manually cleaning something on the inside of the printer?

Technician's Assistant: What's the brand and model of your printer?

WF-3620

Technician's Assistant: How long has this been going on with your printer?

About 2-3 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure

Submitted: 22 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
5/29/2018
Technician: Nathan, Engineer replied 22 days ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,118
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 22 days ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try, again, going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2013 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 22 days ago
I have to be honest...I paid how much for this information?
Technician: Nathan, Engineer replied 22 days ago

I can't see that information. You paid the fees you agreed to up front when posting your question. We are all independent techs here working on our own personal time in a good faith effort to help in providing you a quick and honest answer.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 16 days ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,118
30,118 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I just replaced all ink cartridges in my Epson WF-3620. All
I just replaced all ink cartridges in my Epson WF-3620. All colours work but the Black. … read more
Harry
Harry
1,893 satisfied customers
Can't get it to recognize my phone for printing wirelessly.
can't get it to recognize my phone for printing wirelessly … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Brother MFC9302CW. I have had no luck connecting it
I have a Brother MFC9302CW. I have had no luck connecting it via wifi to my new Mac. The program tells me to enter a wifi enabling entry on the printer. I( don't have one. I spent today at Mac Genius … read more
Harry
Harry
1,893 satisfied customers
I am trying to scan a document on Document Capture Pro but
I am trying to scan a document on Document Capture Pro but the printer can not find my computer. This happens frequently. It will work one day but not the next day. … read more
Harry
Harry
1,893 satisfied customers
I am trying to get my wireless MX490 hooked up but to no
I am trying to get my wireless MX490 hooked up but to no avail! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,723 satisfied customers
Canon E400. I have taken out the ink absorber pads. But I
Canon E400. I have taken out the ink absorber pads. But I don't know how to progress from here. The operation light still keeps flashing. … read more
Harry
Harry
1,893 satisfied customers
I have a Brother printer HL --L2375DW how do I set up
I have a Brother printer HL --L2375DW how do I set up wireless printing … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have added new cartridges, because I was getting
I have added new cartridges, because I was getting horizontal lines on my priniting. Still getting same lines … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
My printer won't print. It Just says there is an error. I
My printer won't print. It Just says there is an error. I have unplugged and restarted everything at least 20 times, and it still won't print. Does this mean I need to uninstall the printer, and then … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Won't print. A message comes up that the printer is idle.
Won't print. A message comes up that the printer is idle … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Paper jam can't open printer. Pixma mp550. Just tonight.
Just want to know how to open printer to remove jammed paper… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
8 satisfied customers
U141 error on my Canon MX882 printewer. HP spectre but I was
I just replaced few empty cartridges. They are after market and one digit off. They fit and have worded in the past but I don't remember how to reset it … read more
Harry
Harry
1,893 satisfied customers
I have an Epson WF2650. I am able to print from my computer
I have an Epson WF2650. I am able to print from my computer but not the stand alone. The Epson error message on dashboard is "paper source invalid". I have turned the unit off, then back on. I have ch… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a Canon CanoScan Lide 210 scanner, which I have been
Hi! I have a Canon CanoScan Lide 210 scanner, which I have been using happily for several years. I just went to scan a document, and I'm being told that I am missing a driver to enable Solution Menu E… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,364 satisfied customers
My printer is an Epson Workforce 545. When I attempt to
My printer is an Epson Workforce 545. When I attempt to print material from my computer, it comes up as a very narrow half-page with the content from the other half missing, I am printing from Windows… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
How to check what's wrong as her printer doesn't use all the
How to check what's wrong as her printer doesn't use all the colours … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
402 satisfied customers
My brother mfc9340cdw gives printer jam inside every time i
my brother mfc9340cdw gives printer jam inside every time i print. I have to remove the cartridges and then the jammed paper. Just replaces fuser with new one still has same problem … read more
Harry
Harry
1,893 satisfied customers
I have one page that wants to print over 23000 pages and in
I have one page that wants to print over 23000 pages and in page breaks is shows that many. How to correct? … read more
Harry
Harry
1,893 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x