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My Canon MX922 printer has ink but the pages are printing…

Customer Question
Hi - My Canon...

Hi - My Canon MX922 printer has ink but the pages are printing out sporadically, and not in full.

Technician's Assistant: How are you connecting to your MX922: wirelessly or by USB?

Wirelessly.

Technician's Assistant: When did you last update the printer driver software?

I don't ever remember updating it. Let me see...

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Sure, why sometimes it connects fine wirelessly and other times it won't connect at all.

Submitted: 2 months ago.Category: Printers
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Answered in 30 minutes by:
5/29/2018
Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,399
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you try to make a copy, directly from the glass (test both black only and color modes), how do those come out?

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Customer reply replied 2 months ago
let's see.
Technician: Nathan, Engineer replied 2 months ago

Thanks

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Customer reply replied 2 months ago
Yup, a color copy is working fine.
Technician: Nathan, Engineer replied 2 months ago

Okay can you try a black only copy?

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Customer reply replied 2 months ago
that's working too.
Customer reply replied 2 months ago
still there? Both are working.
Customer reply replied 2 months ago
hello?
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