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Problems printing. I can print all the test but nothing else…

Customer Question
Problems printing . I...

Problems printing . I can print all the test but nothing else seems to print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just talk me through fixing this

Submitted: 2 months ago.Category: Printers
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Answered in 17 minutes by:
5/29/2018
Technician: John, Computer Science Engineer replied 2 months ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

What's your printer brand and model?

Do you know the name and the password ***** your Wireless network?

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Customer reply replied 2 months ago
Hp officejet 6815 Name Cecile password *****(i think)
Technician: John, Computer Science Engineer replied 2 months ago

Thank you. Please follow all the steps found here ===> https://support.hp.com/us-en/document/c04266365

You need to know the name of your wireless network and also the exact password, otherwise it won't work.

If you are not sure of your password ***** will need to call your local internet provider.

Or without the need of any password, you can use the printer connected directly to the computer using a printer USB cable.

Thank you,

JOHN

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Customer reply replied 2 months ago
Thank you
Technician: John, Computer Science Engineer replied 2 months ago

You are welcome!

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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
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