Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Work Center 3215. A red light is flashing below the (!)

Customer Question
Work Center 3215. A...

Work Center 3215. A red light is flashing below the (!) ???????

Technician's Assistant: What's the brand and model of your office equipment?

Work Centre 3215 / xerox

Technician's Assistant: How long has this been going on with your office equipment? What have you tried so far?

Unpluged and through search through your user guide

Technician's Assistant: Anything else you want the Office Expert to know before I connect you?

That's all, thanks

Submitted: 22 days ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 22 days ago
Xerox Work Center 3215 Printer
Customer reply replied 22 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 45 minutes by:
5/29/2018
Technician: John Holland, Consultant replied 22 days ago
John Holland
John Holland, Consultant
Category: Printers
Satisfied Customers: 59
Experience: Computer & Business Consultant with 20 years experience in IT. Computer Science Degree Georgia Tech.
Verified

Hello, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Ask Your Own Printers Question
Technician: John Holland, Consultant replied 22 days ago

The Red blinking light on the Xerox Work Center 3215 can signal more than one problem. Here is a list of items that the red light flashes for. Make sure you have tried each of these items.

Check if there is also a message like "Drum is Low". Please report back with the results of what you found.

  • A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message. When the problem is cleared, the machine resumes.

• Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner.

Ask Your Own Printers Question
Customer reply replied 22 days ago
I put in a new cartridge and the light is still flashing. Also checked the display message still reads Drum is Low
Technician: John Holland, Consultant replied 22 days ago

Basically, you replaced it to soon, what happens is it gets to the low alert and a fuse goes off, and the light blinks, when it goes end of life, a 2nd one goes and the light stays solid and you replace the drum/imaging unit. Because you replaced it before it told you to, it hasn't gotten the signal from the 2nd one, so it stays blinking. I don't know how to get rid of the message without disabling the feature, so I will just tell you what I do know. Assuming it worked fine and you just replaced it because of the message, go back to the old one and swap them again when it tells you to do so. Or, disable the notification.

From the Machine

When your Toner cartridge is low on Toner, the Machine Status light will blink red to let you know it is time to order a new Xerox Toner cartridge. When the cartridge is empty and needs to be replaced, the light will be solid red. When the drum cartridge needs to be replaced, the Machine Status light will be red. For each of these conditions, the user interface will also display an error message indicating the cartridge status.

To enable the Low Toner Alert and the Low Image Unit Alert at your machine:

  1. Press the Machine Status button on the Control Panel.
  2. Press the up/down arrows to scroll to System Setup. Press OK.
  3. Press the up/down arrows to scroll to Maintenance. Press OK.
  4. Press the up/down arrows to scroll to Toner Low Alert. Press OK.
  5. At On press OK. The machine will save the selection.
  6. Press the Back button to return to the Maintenance menu options list.
  7. Use the up/down arrows to select Image U Low Alert. Press OK.
  8. At On press OK. The machine will save the selection. The Machine Status light will now be red when the Drum Cartridge needs to be replaced.

If you have any follow-up questions, please don't hesitate to ask. If finished, please take a moment to rate our service. See you again soon!

Ask Your Own Printers Question
Customer reply replied 22 days ago
Sorry John, I went back to Zerox for the fix. Drum Cartridge
Technician: John Holland, Consultant replied 22 days ago

Glad to see your issue was resolved.
If you have any follow-up questions, please don't hesitate to ask. If finished, please take a moment to rate our service. See you again soon!

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Holland Your Own Question
John Holland
John Holland
John Holland, Consultant
Category: Printers
Satisfied Customers: 59
59 Satisfied Customers
Experience: Computer & Business Consultant with 20 years experience in IT. Computer Science Degree Georgia Tech.

John Holland is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I just replaced all ink cartridges in my Epson WF-3620. All
I just replaced all ink cartridges in my Epson WF-3620. All colours work but the Black. … read more
Harry
Harry
1,907 satisfied customers
I have a Brother MFC9302CW. I have had no luck connecting it
I have a Brother MFC9302CW. I have had no luck connecting it via wifi to my new Mac. The program tells me to enter a wifi enabling entry on the printer. I( don't have one. I spent today at Mac Genius … read more
Harry
Harry
1,907 satisfied customers
I am trying to scan a document on Document Capture Pro but
I am trying to scan a document on Document Capture Pro but the printer can not find my computer. This happens frequently. It will work one day but not the next day. … read more
Harry
Harry
1,907 satisfied customers
I am trying to get my wireless MX490 hooked up but to no
I am trying to get my wireless MX490 hooked up but to no avail! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,723 satisfied customers
Canon E400. I have taken out the ink absorber pads. But I
Canon E400. I have taken out the ink absorber pads. But I don't know how to progress from here. The operation light still keeps flashing. … read more
Harry
Harry
1,907 satisfied customers
I have a Brother printer HL --L2375DW how do I set up
I have a Brother printer HL --L2375DW how do I set up wireless printing … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Can't get it to recognize my phone for printing wirelessly.
can't get it to recognize my phone for printing wirelessly … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I changed providers so my network changed. I cant find the
I changed providers so my network changed. I cant find the cd-rom to reset up my wifi on the printer … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,723 satisfied customers
Its my laptop - it wont type in word. I don't know
its my laptop - it wont type in word JA: What's the brand/model and Operating System (OS) of your laptop? Customer: I don't know JA: What have you tried so far with your laptop? Have you installed any… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
How do I go to a tabloid tray on my officejet pri 7740.
how do I go to a tabloid tray on my officejet pri 7740 … read more
Sheri
Sheri
Bachelor\u0027s Degree
562 satisfied customers
My ET-2550 dosent print. Epson ET-2550 tank It was printing
Epson ET-2550 tank It was printing for 2 full tears, I check the ink level and its full … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
I have a printer its a wf 3640. Im having trouble with it
im having trouble with it not printing I have run all the clean heads and still wont print I is a Epson wf 3640 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Just received printer from hsn it will not connect to my
just received printer from hsn it will not connect to my computer … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have added new cartridges, because I was getting
I have added new cartridges, because I was getting horizontal lines on my priniting. Still getting same lines … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
My printer won't print. It Just says there is an error. I
My printer won't print. It Just says there is an error. I have unplugged and restarted everything at least 20 times, and it still won't print. Does this mean I need to uninstall the printer, and then … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Won't print. A message comes up that the printer is idle.
Won't print. A message comes up that the printer is idle … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Paper jam can't open printer. Pixma mp550. Just tonight.
Just want to know how to open printer to remove jammed paper… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
9 satisfied customers
Printer is OK MX 922. I need to scan and email a document
Printer is OK MX 922. I need to scan and email a document and I don;'t know how. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x