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I have a new computer and am trying to set up my HP printer.

Customer Question
I have a new...

I have a new computer and am trying to set up my HP printer. I am getting a message that the setup is incomplete because of a metered connection issue.

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I am not sure. Probably never. This is my home printer but my work computer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer is a HP Deskjet 2050, so it is several years old.

Submitted: 2 months ago.Category: Printers
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Answered in 3 minutes by:
5/29/2018
Technician: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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